'03 password prompt problem - SOLVED!

[Plug Guy]

After trying nearly every fix offered on this site, along with quite a few
others and using MS knowledge base (waste of time), I finally solved this
problem.

Editing the registry did NOT solve it, as directed in the kb. Deleting the
email account and starting with a new one did not solve.

The problem was the password was never saving even though the box was
checked to do so.

Here was my fix: create a new windows user account, log on to that account,
start up fresh Outlook (never launched for that user), and created the same
settings. It worked perfectly.

THEN I had to migrate files/folders/programs/etc, which is not too bad. But
HERE is the kicker:

You DO NOT want to simply import your old .pst file. YOU MUST CAN IT FOR
ERRORS UNTIL IT SCANS CLEAN FIRST.

Search -> Files/Folders -> scanpst.exe

Run it

Every time it finds an error, repair it and start the scan over. Once it
runs all the way through, THEN you have a good file.

I copied my main .pst file to the desktop and ran the scan from there.

THEN, and ONLY then, did I import the .pst file to the new user Outlook.

Of course I had to re-setup the desktop and shortcuts and so on, but that
was minimal time compared to the huge number of hours I lost trying to fix
the problem to begin with.

Hope this helps someone. What a real pain, since the usual fixes were of no
use.

This one came directly from a free call to MS, so hat's off to MS for this
one fix, just wish it was in the kb somewhere!

 

[Carsten]

Didn't work for me. I've had the problem even before I even touched one of
my old pst files. Tried it again with a new profile as described, but again
Outlook started to forget passwords before I had bothered to open one of my
existing pst files.

But I am not sure if I understand you correctly: What do you mean by
importing pst files? Do you not just open them? Did everything work for you
until you started to access/open/import your old data?

Thanks

 

[Plug Guy]

Didn't work for me. I've had the problem even before I even touched one of
my old pst files. Tried it again with a new profile as described, but again
Outlook started to forget passwords before I had bothered to open one of my
existing pst files.

But I am not sure if I understand you correctly: What do you mean by
importing pst files? Do you not just open them? Did everything work for you
until you started to access/open/import your old data?

Thanks

If you DO NOT Follow the instructions I was given, you will simply
repopulate your new profile with your bad/sick/infected pst files.

YOU MUST CLEAN THE PST file first! That was the key for me.

Once it was clean, and sent to the desktop, I then logged into my 'new'
profile, with all the settings working, and IMPORTed the PST file.

If you simply try to copy/paste, you will end up like I did for two weeks,
fighting this crazy thing.

Do what I listed above, and try again.

 

[Russ Valentine [MVP-Outlook]]

Only don't import the file. Never import a PST file. Just open it.