0x800420CD

[John Murray]

Hello to All -

Helping a friend with their Outlook 2003 e-mail, using ATT DSL. The computer
is a Windows XP SP2 machine, and the problems we're having is that it cannot
receive e-mail. The same settings in Outlook Express do work, but nothing
I've been able to think of so far has helped -- new Identity, re-enter the
account from scratch, etc. Here is the entire error message:

Message number 1 could not be retrieved. Account: 'acctname',
Server 'pop.att.yahoo.com', Protocol: POP3, Server Response:
'-ERR problem retrieving message.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number 0x800420CD

Spent over an hour with ATT DSL tech support, but they were not able to find
a solution. Also, webmail does work.

All help greatly appreciated,
John

 

[Brian Tillman]

Helping a friend with their Outlook 2003 e-mail, using ATT DSL. The
computer is a Windows XP SP2 machine, and the problems we're having
is that it cannot receive e-mail. The same settings in Outlook
Express do work, but nothing I've been able to think of so far has
helped -- new Identity, re-enter the account from scratch, etc. Here
is the entire error message:
Message number 1 could not be retrieved. Account: 'acctname',
Server 'pop.att.yahoo.com', Protocol: POP3, Server Response:
'-ERR problem retrieving message.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number 0x800420CD

Spent over an hour with ATT DSL tech support, but they were not able
to find a solution. Also, webmail does work.

Whether or not webmail works has no bearing on the issue. Enable diagnostic
logging in Outlook and see what's transpiring between it and the server.
http://support.microsoft.com/kb/831053/en-us

 

[John Murray]

Thank You, Brian -

I'll try your recommendation and see what we get -- probably Friday when I
next visit my friend. The point about webmail working was to show that even
though my friend can't receive mail using Outlook, they can receive using
webmail.

Thanks again,
John

 

[Jane]

By the way this is not an isolated incident. 2 people called and asked if I
could help them with a similar problem. They both had everything up and
running for quite some time, made no settings changes and this morning can
send but not receive email while using Outlook.

Their error message was:
! Task 'pop.att.yahoo.com - Receiving' reported error (ox80042110): 'Your
POP3 server is providing inconsistent information. The number of messages
returned by the STAT command does not match the number of items returned by
the UIDL or LIST commands. Contact your POP3 or Internet service provider.'

 

[Brian Tillman]

Their error message was:
! Task 'pop.att.yahoo.com - Receiving' reported error (ox80042110):
'Your POP3 server is providing inconsistent information. The number
of messages returned by the STAT command does not match the number of
items returned by the UIDL or LIST commands. Contact your POP3 or
Internet service provider.'

That's a server-side problem. There's no way for you to address it from the
Outlook side.

 

[John Murray]

Hello Brian -

Thanks again for taking your time to help with this matter -- I did what you
suggested and enabled logging in Outlook. After viewing the log file we
discovered that one message was somehow stuck on the server and would not
download, blocking everything in the process. Purged the server mailbox and
now everything is working as it should.

Thank you,
John

 

[John Murray]

Thanks, Jane - our problem turned out to be one message "stuck" in the
server mailbox. We purged that mailbox and now everything seems to be
working properly.

Appreciate your help,
John Murray

 

[Brian Tillman]

Thanks again for taking your time to help with this matter --

You're welcome.

I did
what you suggested and enabled logging in Outlook. After viewing the
log file we discovered that one message was somehow stuck on the
server and would not download, blocking everything in the process.
Purged the server mailbox and now everything is working as it should.

I'm glad you discovered the reason.