1/3 page printing in WORD

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Problem: When opening a word document the user is unable
to print the complete document. If you press the print
icon only 1/3 of the page is printed but if you select
the whole document and tell the system to print the
selected info it will print the whole document.

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If you have some idea's on what this could be please let
me know. I am trying to figure it out if it is WORD or
the Printer Drivers. everyone else in the office uses
the same set of drivers and they are not having any
problems.

any ideas?
 

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