10.6 SL: none of the Office apps will start

[reglej]

Version: 2008
Processor: Intel

Hello,

After updating to Snow Leopard I can't use any of the Office apps. None of them will load.

I did a reinstall from the cd, ran the updater three times (so the current version is 12.2.1), but it gave no solution. I've also checked the Font Book (as mentioned in this thread: <http://www.officeformac.com/ms/ProductForums/Office/4096/0)> and ran disk utility. It's definitely not a font problem and disk permissions are fine too.

What could be the problem?

Thanks, Jelger

 

[Corentin Cras-Méneur]

After updating to Snow Leopard I can't use any of the Office apps. None
of them will load.

I did a reinstall from the cd, ran the updater three times (so the
current version is 12.2.1), but it gave no solution. I've also checked
the Font Book (as mentioned in this thread:
<http://www.officeformac.com/ms/ProductForums/Office/4096/0)> and ran
disk utility. It's definitely not a font problem and disk permissions
are fine too.

Did you still try trashing the font cache??
and with Font Book, did you "resolve duplicates"?

What could be the problem?

Well like that it's hard to tell. Anything even remotely informative in
the crash logs (a common pattern in the crashed thread, a refernece to
fonts? a reference to anything??)

Corentin

 

[reglej]

Thanks for your reply.

About Font Book, yes, I did use "resolve duplicates". There were about ten duplicate fonts. But the problem is still there.

Where can I find the font cache?

Thanks, Jelger

 

[Corentin Cras-Méneur]

Thanks for your reply.

About Font Book, yes, I did use "resolve duplicates". There were about
ten duplicate fonts. But the problem is still there.

Where can I find the font cache?

The font cache is not something you want to play with manually. I use
TinkerTool System for that (shareware).
There are a bunch of utilities that can do that, but the free ones I
know haven't yet been updated for Snow Leopard (Onyx).



Corentin

 

[CyberTaz]

In most cases simply shutting down the Mac will flush the font caches. It's
only if you continue to have a suspected font related issue that you should
have to rely on a utility to purge them or manually delete them.

 

[Diane Ross]

About Font Book, yes, I did use "resolve duplicates".

One user mentioned he had to manually remove the fonts.

<quote>
2. As instructed I searched for duplicate fonts, but it wasn't enough to
turn them off in Font Book and reboot. I had to manually go in and remove
them. This was only for fonts in our user folders (we all had alternate
versions of courier installed). This solved the crashing issue with attached
jpgs.

3. Finally I turned off the "Display complex HTML in email messages"
preference. This fixed the crash that was happening with some email
newsletters.
</quote>

Hope this helps!

 

[Corentin Cras-Méneur]

One user mentioned he had to manually remove the fonts.

That might be a good option.
Rebooting the Mac pressing the Shift key down (safe boot) can also clear
the System font cache.

Corentin