11.3.0 Update - installer cannot locate correct version

[domvilla]

I try to install the Office 11.3.0 update and get a message saying:
"The installer cannot locate the correct version of the software
required to instal this update". I am running Mac OSX 10.4.8, and all
other Office updates have istalled without any dramas. Have run Repair
Disk Permissions. Any hints?

 

[PhilD]

I try to install the Office 11.3.0 update and get a message saying:
"The installer cannot locate the correct version of the software
required to instal this update". I am running Mac OSX 10.4.8, and all
other Office updates have istalled without any dramas. Have run Repair
Disk Permissions. Any hints?

(To eliminate the obvious

You are using the Office:2004 update for Office:2004, or the Office X
update for Office X, aren't you? Obviously, if you are using the wrong

updater, it won't work!

If you ARE using the correct updater, then I cannot help.

PhilD

 

[CyberTaz]

Is this on a PPC or Intel Mac? You *are* updating Office 2004 (v11.x) - not
Office X (v10.x) - right?

 

[domvilla]

Yes, I am using the correct Office Update... the problem originally
occurred with the automatic update, and I have since tried to download
it manually as well. I am on a PPC iMAc.

 

[CyberTaz]

Try d/l the update from this link:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/downl
oad/office2004/Office2004_1130.xml&secid=4&ssid=31&flgnosysreq=True

Do you have (or *have* you had) any other versions of Office installed -
including the Test Drive?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Frustrated]

I had already tried that, and it didn't work.

Now I have even bigger problems... know people have had this difficulty on
previous updates, and solved it by removing Office and re-installing. So I
removed and re-installed, and not only does it do the same thing with 11.3.0,
but now does the same thing with earlier updates, so I cannot even get back
to where I was.

 

[CyberTaz]

I'm assuming you did use the Remove Office utility to uninstall rather than
the 'drag to trash' method. If not, that's how the Removal *must* be done
before any reinstall will work. You might want to take a look here,
including the Remove & Reinstall Office link & compare to the process you've
tried:

http://word.mvps.org/mac/Diagnose.html

Otherwise, try creating a new user account & install to it, see how the
update goes from there. I also wouldn't hesitate to go to the Apple web site
& d/l-reinstall the 10.4.8 *Combo* updater. If you relied on the automatic
system update from Apple that could be contributing to the issue. It caused
me some minor problems, but reinstalling with the Combo corrected them.

 

[Frustrated]

Still no luck...am now on hold at MS support :-(

 

[swennik]

Did you ever get this solved? I'm having the exact same problem.

I'm running Office 11.2.3 on a PPC powerbook. Autoupdate directed me to
download and install 11.3 updater. When I launch it I get the message
that "The installer could not locate the correct version of the
software required to install this update."

Did the MS support people lead you to a solution??

Thanks

STW

 

[Frustrated]

No, I did not receive any comfort. We uninstalled and re-installed and still
could not get the update (or any updates) to work. Then they suggested I do
a Safe Boot, but I couldn't get it to safe boot....it would just slowly boot
up and then turn itself off.

Hopeless!

 

[fred KOHLER]

Le 16/10/06 13:59, dans
(e-mail address removed),

 

[cattaur]

Wondring if you ever got any sokution to this??
I saw in answers to the original that as of 23 October that you hadn't.
Even after talking w/ MS support.
I am having the same problem, with the updater saying it cannot locate
the correct version.

Running 10.4.8 Mac OS on a PPC iBook.
as with you, all previous Office Updates have run without a hitch.
I did do both the AutoUpdater, and download directly from Mactopia.
Since my download directory is customized, I moved the disk image to my
desktop and started it from there. (the readme file made it sound like
that might be a problem.)
Still no luck.
I think I am going to just totally skip this update... Hopefully by the
time of the next update, everything will be fixed...
Lirleni

 

[CyberTaz]

I truly appreciate your frustration and agree that you are obviously *not*
the only one with the problem. Consider, however, the number of users who
have *not* experienced any such difficulty.

Therefore it can be safely concluded that the update, itself, isn't at
fault. Otherwise there would be quite a few more instances of the problem -
more likely, it would be universal for all who attempted to use it. It is
far more logical that those who incur the problem are actually having some
sort of local configuration issue blocking the installation. Unfortunately,
that *doesn't* dictate that it is the *same* demon in each instance. That
makes it quite difficult to be able to provide any 'canned' fix.

If you haven't yet done so thee is one thing that seems to make a difference
for some - I know it rectified some minor after-the-fact issues I had with
11.3 which were actually caused by OS X 10.4.8. D/l the 10.4.8 Combo updater
from the Apple web site rather than using Software Update. Re-install it,
repair permissions & restart, then try the 11.3 updater from Mactopia again.

Any feedback you can provide may help others with the same problem.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Frustrated]

Thanks for the suggestion (which had earlier been made on 17 October)...I
have done that, but to no avail. Now my computer tries to install the update
to the Microsoft Autoupdate, but it won't install that either...the VISEY
downloader simply stalls.

 

[locjef]

Thanks for the suggestion (which had earlier been made on 17 October)...I
have done that, but to no avail. Now my computer tries to install the update
to the Microsoft Autoupdate, but it won't install that either...the VISEY
downloader simply stalls.

 

[Frustrated]

BRILLIANT!!!! I tried re-installing OSX and it gave me an error, so I ran
the Repair Disk from the utilities menu, it detected an error which it then
repaired, I continued with my re-installation of OSX, updated it, and then
tried the OFfice 11.3.0 update...and it worked!!! Thank you muchly!!!