Running 10.5.4, and I have installed 12.1.1 both through Auto Update and with
a manual download from this site. Every time the installer confirms that the
software was installed successfully, but when I check the version in any of
the Office apps it tells me I'm still at 12.1.0, and the AutoUpdate when run
continues to say that 12.1.1 needs to be installed. I've "installed" 12.1.1 at
least half a dozen times, each supposedly successfully, and yet, no update.
The true test of an upgrade is the Microsoft Component Plugin. It is always
updated where each individual application often is not. However, this time
Entourage should be showing 12.1.1. There is a script you can download that
will give you the follow info. You can download the script here:
<
http://www.entourage.mvps.org/script/fav_scripts.html#favscript_findVersion
In case the above link does not work:
<
http://tinyurl.com/4yeepm>
Last update applied: Monday, June 16, 2008 9
Microsoft Entourage.app: 12.1.1
Microsoft Excel.app: 12.1.1
Microsoft Word.app: 12.1.1
Microsoft PowerPoint.app: 12.1.1
MicrosoftComponentPlugin:Monday, June 16, 2008 9:15:00 PM
Junk E-Mail Protection:Monday, May 5, 2008 5:58:34 PM
Mac OS X 10.5.4 (9E17)
In your case which is a bit different from the usual complaints, we need to
determine where and what the problem is. It could be a permissions issue.
1. Run Repair Permissions from Disk Utility.
2. Restart and hold down shift key to disable all running applications and
try the updater. Does it work?
3. If not, test in a new User. Go to System Preferences --> Create a New
User in Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Test there.
4. If that does not work, try the Apple combo updater. It will repair
underlying OS files that Microsoft uses and could help. In fact, you might
want to do this first as it's the easiest to do. Think of it as a refresh of
your system.
5. try this modified Office reinstall:
Quit all Microsoft applications (Easy way: log out/in with Shift key down to
disable any startup items.)
Drag the Microsoft Office 2008 folder to the Trash.
Empty Trash.
Reinstall Office 2008 from your original installation disk.***
Restart
Update
Restart (restarting before you launch any app is important!)
Repair Permissions
***
Install Office 2008
<
http://www.entourage.mvps.org/install/install_office2008.html>
Let me know what works.
