To resolve this problem, use one or more of the following methods, as
appropriate for your situation.
Method 1: Clean and Examine the CD
If you have problems installing the program from the CD, the CD may be
dirty or damaged.
Clean the CD
Use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM
with a soft, lint-free cotton cloth. Do not use paper. Paper can scratch
the plastic and leave streaks. When you clean the CD-ROM, wipe from the
center of the disc outward. Do not use a circular motion.
If the disc still does not perform correctly, clean the disc by using warm
water or a CD-ROM cleaning kit. Dry the disc thoroughly and then test the
disc again.
Examine the CD
Examine the CD for visible deformation or scratches. If the disc is
damaged, contact Microsoft Sales at (800) 360-7561 to obtain a replacement
CD.
Method 2: Map a Drive to Your Installation Point
If you install the program from a shared network location, map a drive in
My Computer or Windows Explorer, and then use the mapped drive when you
install the program. To do this, follow these steps:
On the Tools menu in My Computer or in Windows Explorer, click Map Network
Drive.
In the Drive box, click a drive letter.
In the Folder box, type the UNC path for the server and shared resource in
the form \\ server name \ share name , or click Browse to find the computer
and shared resource.
Note Shared drives and shared folders can be mapped. When you access a
shared drive or folder, you can also access subfolders, unless permissions
forbid it. However, you cannot map a drive for a subfolder that is not
explicitly configured as a shared resource.
For additional informationhow to connect and disconnect a network drive,
click the following article number to view the article in the Microsoft
Knowledge Base:
308582 How to connect and disconnect a network drive in Windows XP
Method 3: Clean Boot Your Computer
Use a clean boot to restart your computer, and then see whether the problem
persists. A clean boot is a way to create a clean environment on your
computer. When you start your computer with a clean boot, the Microsoft
Windows operating system loads only basic devices and services.
To restart your computer with a clean boot, follow these steps for Windows
XP.
Note Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps.
Click Start, and then click Run.
Type msconfig in the Open box, and then click OK.
Click the General tab, and then click Selective Startup.
Click to clear the following check boxes under Selective Startup:
Process SYSTEM.INI file
Process WIN.INI file
Load Startup Items
On the Services tab, click to select the Hide All Microsoft Services check
box, and then click Disable All.
Click OK, and then click Restart to restart the computer.
Note To restore the computer to use a normal startup, click Normal Startup
- load all device drivers and services on the General tab in the System
Configuration Utility, click OK, and then click Restart to restart the
computer.
Method 4: You can copy the CD to a folder to the hard drive then install
from the location.
Method 5: Troubleshoot Your CD-ROM Drive
If you continue to have problems installing the program, there may be a
configuration or hardware problem with your CD-ROM drive.
For additional information about how to test your CD-ROM drive, click the
following article number to view the article in the Microsoft Knowledge
Base:
321641 How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD
discs
