2.67 Margin Issue

[Dennis Tuttle]

Hello News Group
My users are experiencing a very frustrating issue where
they attempt to print Word XP documents and the bottom
margin is automatically being reset to 2.67 Inches. They
cannot manually change this , they need to close out and
go back in, sometimes upon restarting they are able to
prit sometimes they are not. We are using Hewlettpard
800dn and 5000n printers. I have attempted updating and
using beta drivers from HP. I have deleted and recreated
the global user template and the problem continues to re-
surface. Any answer for this would be greatly
appreciated. If you wish to email me simply remove the
Stop_SPAM_ and the rest is my actual address. Thank you
in advance.

-Dennis

 

[RWN]

To quote Suzanne;

"here is a known conflict between Word 2002 (and now 2003) and the HP
drivers for certain LaserJets. The 2.67" margin is the distinction
symptom
of this. Many users have reported that the "margin fix" drivers at
http://www.hp.com/pond/ljbeta/index.html solve the problem."

Suzanne S. Barnhill