2 Contacts folders in Address Book

[Bob]

I followed Russ Valentine's advice for how to make my Contact information
appear in the address book in Outlook
(http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002).
However, I now have two folders called "Contacts" showing up when I click on
To: (a "primary" Contacts and a "secondary" Contacts). The "primary"
Contacts folder shows nothing, but the "secondary" Contacts folder contains
all my Contact data. And each time I click on To: when creating a new
message, I always have to manually select the "secondary" Contacts folder.
Can anyone tell me how I can delete the "primary" Contacts folder (since
nothing is in it) and make the "secondary" Contacts folder the NEW "primary"
Contacts folder so that when I click on To:, my Contact data shows up? In
essence, I want to end up with just ONE Contacts folder again.
Thanks in advance for any help.
Bob

 

[Sue Mosher [MVP-Outlook]]

Display the Folder List navigation pane and tell us what top-level folders you have and where these two Contacts folders appear in relation to those top-level folders.

To change the default list in the address book, choose Tools | Address Book, Tools | Options.

 

[Bob]

Sue,

Only one Contacts folder appears in the Folder list (under Personal
Folders). Where I see the two Contacts folders is when I either create a new
message and click on To:, or when I click on the Address Book button on the
toolbar and then click on the "Show Names from the:" drop-down list. In that
drop-down list, the 1st (I assume "primary") Contacts shows no data, but the
2nd (I assume "secondary") Contacts correctly shows all my Contacts data.

Bob

 

[Sue Mosher [MVP-Outlook]]

So, you have only one data store, Personal Folders ?

Try removing the Outlook Address Book service and adding it back in again. If that doesn't do the trick, your mail profile is probably sufficiently corrupt that only creating a new one will solve the problem. You can use the same .pst file as the data store in the new profile.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Bob]

One more thing: when I performed the steps described in the URL below, after
I clicked the "Show this folder as an e-mail Address Book" checkbox, in the
"Name of Address Book" input box I inputted the name "Contacts" thinking that
doing so would "link" my Contacts data with the Address Book. Afterwards, I
ended with the two "Contacts" entries being displayed in the "Show names from
the:" drop-down box when I click on the Address Book button.

Regardless, I want to end up with only ONE Contacts entry (with my Contacts
data associated with it) when I either click on To: or when I click on the
"Show names from the:" drop-down box.

Thanks again for your help.

Bob

 

[Bob]

Sue,

Per your advice, removing the Outlook Address Book service and adding it
back in again did the trick! Thanks again for all your help.

Bob

 

[Darth Geeky]

This worked for me too, when my boss was stuck in the same situation. Thanks
a million!