2004 duplicate bug: Berkowitz Export-Import used in workaround

[Norman R. Nager, Ph.D.]

BUG: Duplicate Messages when create new user identity

I've seen reports of an Entourage 2004 duplicate messages bug n a couple
forums but never paid attention until I had the problem this weekend.

I ran Entourage 2004 for four months without any problem with my accounts,
which were in the database I had used with Entourage X. The duplicate
problem only arose two days ago when I created a new Entourage identity and
brought over my database, on which I had earlier done a major rebuild.

But I only got duplicate messages through my university's account, NOT
with my Road Runner account. (Could the fact that the university uses
Exchange be a contributing causal factor?)

Repair Permissions, TechTool Pro 4.0.3, and DiskWarrior 3.0.2 found no
problems, but I did TTP file testing/repairs and DW volume rebuild, just in
case. I did another major rebuild of the database The problem persisted.

Workaround for duplicate message bug:

I went back into my old account and used Berkowitz's Export-Import v1.3.1
scripts to export the essential components of the database.

I created a second new identity and again used the Berkowitz scripts to
import the exported database components into that identity's database.

Voila! No more problems with duplicate messages from my campus account.

I do not recall if I did anything else in the workaround beyond what I
reported above.

But I do recall the serendipity of getting rid of another problem I had
encountered with the first of the two new identities:

Incoming messages' from/subject/sent lines were in colors that matched the
categories of the senders rather than my preference of blue for unread,
black for read. Maybe that's the way it's supposed to be, but I found it
distracting and could find no preference for displaying those lines without
category colors.

Respectfully, Norm

 

[Paul Berkowitz]

Workaround for duplicate message bug:

I went back into my old account and used Berkowitz's Export-Import v1.3.1
scripts to export the essential components of the database.

I created a second new identity and again used the Berkowitz scripts to
import the exported database components into that identity's database.

Voila! No more problems with duplicate messages from my campus account.

Thanks for letting me (and everyone else!) know.

I do not recall if I did anything else in the workaround beyond what I
reported above.

But I do recall the serendipity of getting rid of another problem I had
encountered with the first of the two new identities:

Incoming messages' from/subject/sent lines were in colors that matched the
categories of the senders rather than my preference of blue for unread,
black for read. Maybe that's the way it's supposed to be, but I found it
distracting and could find no preference for displaying those lines without
category colors.

Preferences/Address Book:

ˆ Automatically match message categories to senders' categories.

That's checked by default. You can uncheck it (it will affect only future
messages and imports, not re-do what you already imported). Most of us like
having that on, but you can turn it off if you wish.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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