2007 Office setup fails during extraction

[James McMurrin]

I downloaded a trial copy of the Office Professional 2007 --

http://us20.trymicrosoftoffice.com/product.aspx?sku=3082915&culture=en-US

and received both exe files (X12 ..... and X13 .....)

The second one ran correctly (it gave me a copy of the 2007 Accounting
package and some .NET framework 2.0 hot fixes) but the first one will not
install at all.

When I run it, I get the "Extracting files, please wait..." message. The
progress bar gets about 80% of the way through and then things fail. It pops
up with "The installation of this package failed" ... no other errors, no
other explanation.

I found a description of the unpacking process at

http://support.microsoft.com/default.aspx/kb/924616/en-us?spid=8753&sid=312

And wondered if I might not have enough hard drive space free. It seemed
unlikely, but I cleaned some things off and tried again with over 14 gig
free. Same result.

I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at 1.8
ghz, 2 gig of ram)

Further digging (thanks, google!) has produced several possibilities/ideas.

One suggestion was a corrupt download. I've downloaded it three times now,
and gotten the same result.

Another suggestion included instructions for manually extracting it. It
fails during the extraction. I found a way to turn on verbose logging, and
got a log file of the results.

Another person said they had burned it to CD and installed from there. Tried
that- same results.

This morning, I opened the exe file with winzip and looked inside. I used it
to extract, and it failed at the exact same point.

The problem file is ProrWW.cab .... at that point, something goes corrupt.
It's a large file, winzip assigns the uncompressed size to 209,275,440
bytes... and these extractions are creating a size of 198,758,135 bytes ...

any file after that in the exe, winzip can't extract at all. Both the log
file and winzip agree- the failure occurs at this point... but nothing says
why, or how to fix it... and if it was a corrupt download, it's managed to be
corrupt three times in a row at the exact same point.

Any help welcome...

 

[Bob Buckland ?:-\)]

Hi James,

If you've also checked that you have no other programs/utilities/antivirus running at the point where it fails then it is likely a
corrupted download. Delete the existing one and delete the files in Start=>Run %temp% and clear your browser's temporary internet
files as well before downloading again.

If you have a really long path/file name this can also cause that message to appear in some cases.

Have you restarted the PC? Are you using any 3rd party download tool/accelerator?

==================
I downloaded a trial copy of the Office Professional 2007 --

http://us20.trymicrosoftoffice.com/product.aspx?sku=3082915&culture=en-US

and received both exe files (X12 ..... and X13 .....)

The second one ran correctly (it gave me a copy of the 2007 Accounting
package and some .NET framework 2.0 hot fixes) but the first one will not
install at all.

When I run it, I get the "Extracting files, please wait..." message. The
progress bar gets about 80% of the way through and then things fail. It pops
up with "The installation of this package failed" ... no other errors, no
other explanation.

I found a description of the unpacking process at

http://support.microsoft.com/default.aspx/kb/924616/en-us?spid=8753&sid=312

And wondered if I might not have enough hard drive space free. It seemed
unlikely, but I cleaned some things off and tried again with over 14 gig
free. Same result.

I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at 1.8
ghz, 2 gig of ram)

Further digging (thanks, google!) has produced several possibilities/ideas.

One suggestion was a corrupt download. I've downloaded it three times now,
and gotten the same result.

Another suggestion included instructions for manually extracting it. It
fails during the extraction. I found a way to turn on verbose logging, and
got a log file of the results.

Another person said they had burned it to CD and installed from there. Tried
that- same results.

This morning, I opened the exe file with winzip and looked inside. I used it
to extract, and it failed at the exact same point.

The problem file is ProrWW.cab .... at that point, something goes corrupt.
It's a large file, winzip assigns the uncompressed size to 209,275,440
bytes... and these extractions are creating a size of 198,758,135 bytes ...

any file after that in the exe, winzip can't extract at all. Both the log
file and winzip agree- the failure occurs at this point... but nothing says
why, or how to fix it... and if it was a corrupt download, it's managed to be
corrupt three times in a row at the exact same point.

Any help welcome... >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Bob Buckland ?:-\)]

Hi James,

If you've also checked that you have no other programs/utilities/antivirus running at the point where it fails then it is likely a
corrupted download. Delete the existing one and delete the files in Start=>Run %temp% and clear your browser's temporary internet
files as well before downloading again.

If you have a really long path/file name this can also cause that message to appear in some cases.

Have you restarted the PC? Are you using any 3rd party download tool/accelerator?

==================
I downloaded a trial copy of the Office Professional 2007 --

http://us20.trymicrosoftoffice.com/product.aspx?sku=3082915&culture=en-US

and received both exe files (X12 ..... and X13 .....)

The second one ran correctly (it gave me a copy of the 2007 Accounting
package and some .NET framework 2.0 hot fixes) but the first one will not
install at all.

When I run it, I get the "Extracting files, please wait..." message. The
progress bar gets about 80% of the way through and then things fail. It pops
up with "The installation of this package failed" ... no other errors, no
other explanation.

I found a description of the unpacking process at

http://support.microsoft.com/default.aspx/kb/924616/en-us?spid=8753&sid=312

And wondered if I might not have enough hard drive space free. It seemed
unlikely, but I cleaned some things off and tried again with over 14 gig
free. Same result.

I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at 1.8
ghz, 2 gig of ram)

Further digging (thanks, google!) has produced several possibilities/ideas.

One suggestion was a corrupt download. I've downloaded it three times now,
and gotten the same result.

Another suggestion included instructions for manually extracting it. It
fails during the extraction. I found a way to turn on verbose logging, and
got a log file of the results.

Another person said they had burned it to CD and installed from there. Tried
that- same results.

This morning, I opened the exe file with winzip and looked inside. I used it
to extract, and it failed at the exact same point.

The problem file is ProrWW.cab .... at that point, something goes corrupt.
It's a large file, winzip assigns the uncompressed size to 209,275,440
bytes... and these extractions are creating a size of 198,758,135 bytes ...

any file after that in the exe, winzip can't extract at all. Both the log
file and winzip agree- the failure occurs at this point... but nothing says
why, or how to fix it... and if it was a corrupt download, it's managed to be
corrupt three times in a row at the exact same point.

Any help welcome... >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[James McMurrin]

Step one: went to %temp% and deleted EVERYTHING in it- all files, all
subfolders
Step two: went to site and downloaded X12-30196.exe again.
--used IE7 for a browser- ran it with add-ons disabled.
--Downloaded the file, made sure to rename it WITH the exe extension (it
wasn't automatically supplied)
--Dropped the file onto my desktop, which meant the actual path to the file
was:
C:\Documents and Settings\Owner\Desktop\X12-30196.exe
Step three: restarted the computer
Step four: went to the task bar at the bottom and shut down everything I
could- including both antivirus and firewall
Step five: tried running the install program. It failed at the same spot
Step six: tried using winzip. Failed at the same spot, confirmed the file
and the sizes as being the same as before.

 

[James McMurrin]

Step one: went to %temp% and deleted EVERYTHING in it- all files, all
subfolders
Step two: went to site and downloaded X12-30196.exe again.
--used IE7 for a browser- ran it with add-ons disabled.
--Downloaded the file, made sure to rename it WITH the exe extension (it
wasn't automatically supplied)
--Dropped the file onto my desktop, which meant the actual path to the file
was:
C:\Documents and Settings\Owner\Desktop\X12-30196.exe
Step three: restarted the computer
Step four: went to the task bar at the bottom and shut down everything I
could- including both antivirus and firewall
Step five: tried running the install program. It failed at the same spot
Step six: tried using winzip. Failed at the same spot, confirmed the file
and the sizes as being the same as before.

 

[James McMurrin]

As a further step...

I restarted in safe mode, chose the administrator account, and tried again
both normally (run the exe) and with winzip. Same problem, same place.

 

[James McMurrin]

As a further step...

I restarted in safe mode, chose the administrator account, and tried again
both normally (run the exe) and with winzip. Same problem, same place.

 

[Sasha]

Step one: went to %temp% and deleted EVERYTHING in it- all files, all
subfolders
Step two: went to site and downloaded X12-30196.exe again.
--used IE7 for a browser- ran it with add-ons disabled.
--Downloaded the file, made sure to rename it WITH the exe extension (it
wasn't automatically supplied)
--Dropped the file onto my desktop, which meant the actual path to the file
was:
C:\Documents and Settings\Owner\Desktop\X12-30196.exe
Step three: restarted the computer
Step four: went to the task bar at the bottom and shut down everything I
could- including both antivirus and firewall
Step five: tried running the install program. It failed at the same spot
Step six: tried using winzip. Failed at the same spot, confirmed the file
and the sizes as being the same as before.

You didn't clear temporary internet files though, did you? That is the most
major cause of your problem (I've had it too). So don't forget to clear the
temporary internet files and delete the file itself in addition to deleting
the %temp% files before re-downloading the file.

 

[Sasha]

Step one: went to %temp% and deleted EVERYTHING in it- all files, all
subfolders
Step two: went to site and downloaded X12-30196.exe again.
--used IE7 for a browser- ran it with add-ons disabled.
--Downloaded the file, made sure to rename it WITH the exe extension (it
wasn't automatically supplied)
--Dropped the file onto my desktop, which meant the actual path to the file
was:
C:\Documents and Settings\Owner\Desktop\X12-30196.exe
Step three: restarted the computer
Step four: went to the task bar at the bottom and shut down everything I
could- including both antivirus and firewall
Step five: tried running the install program. It failed at the same spot
Step six: tried using winzip. Failed at the same spot, confirmed the file
and the sizes as being the same as before.

You didn't clear temporary internet files though, did you? That is the most
major cause of your problem (I've had it too). So don't forget to clear the
temporary internet files and delete the file itself in addition to deleting
the %temp% files before re-downloading the file.

 

[James McMurrin]

Went back to IE7, used its settings to clear all tmeporary internet files and
related content. Downloaded again. Same crash, same point.

That makes a total of five different downloads with two different browsers,
and they all do the same thing. It seems pretty doubtful that it was a
corrupt download.

:

 

[James McMurrin]

Went back to IE7, used its settings to clear all tmeporary internet files and
related content. Downloaded again. Same crash, same point.

That makes a total of five different downloads with two different browsers,
and they all do the same thing. It seems pretty doubtful that it was a
corrupt download.

:

 

[Peter Foldes]

Disable your AV and see if you have a 3rd party firewall program and it's setting that is interfering with your download.

Also check out your Security Setting in IE\Properties\Security

 

[Peter Foldes]

Disable your AV and see if you have a 3rd party firewall program and it's setting that is interfering with your download.

Also check out your Security Setting in IE\Properties\Security

 

[James McMurrin]

My security setting in IE is set to medium-high... not sure what else you
were looking for. I disabled both my av and my firewall (removed them from
memory, and used the processes list to make sure) and downloaded again. Same
result.

This makes six downloads- three in IE, three in Firefox- made under various
conditions. I've gotten six files that all have the same length and the same
problem.

Sorry, but at this stage, I just can't see how it could be a corrupt download.

 

[James McMurrin]

My security setting in IE is set to medium-high... not sure what else you
were looking for. I disabled both my av and my firewall (removed them from
memory, and used the processes list to make sure) and downloaded again. Same
result.

This makes six downloads- three in IE, three in Firefox- made under various
conditions. I've gotten six files that all have the same length and the same
problem.

Sorry, but at this stage, I just can't see how it could be a corrupt download.

 

[jeepkiss]

I downloaded a trial copy of the Office Professional 2007 --

http://us20.trymicrosoftoffice.com/product.aspx?sku=3082915&culture=en-US

and received both exe files (X12 ..... and X13 .....)

The second one ran correctly (it gave me a copy of the 2007 Accounting
package and some .NET framework 2.0 hot fixes) but the first one will
not
install at all.

When I run it, I get the "Extracting files, please wait..." message.
The
progress bar gets about 80% of the way through and then things fail. It
pops
up with "The installation of this package failed" ... no other errors,
no
other explanation.

I found a description of the unpacking process at

http://support.microsoft.com/default.aspx/kb/924616/en-us?spid=8753&sid=312

And wondered if I might not have enough hard drive space free. It
seemed
unlikely, but I cleaned some things off and tried again with over 14
gig
free. Same result.

I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at
1.8
ghz, 2 gig of ram)

Further digging (thanks, google!) has produced several
possibilities/ideas.

One suggestion was a corrupt download. I've downloaded it three times
now,
and gotten the same result.

Another suggestion included instructions for manually extracting it.
It
fails during the extraction. I found a way to turn on verbose logging,
and
got a log file of the results.

Another person said they had burned it to CD and installed from there.
Tried
that- same results.

This morning, I opened the exe file with winzip and looked inside. I
used it
to extract, and it failed at the exact same point.

The problem file is ProrWW.cab .... at that point, something goes
corrupt.
It's a large file, winzip assigns the uncompressed size to 209,275,440
bytes... and these extractions are creating a size of 198,758,135 bytes
...

any file after that in the exe, winzip can't extract at all. Both the
log
file and winzip agree- the failure occurs at this point... but nothing
says
why, or how to fix it... and if it was a corrupt download, it's managed
to be
corrupt three times in a row at the exact same point.

Any help welcome...

______________________________
my download 1 file was simply missing extension .exe.. I added .exe
to the X12-30196 file and the appropriate application install icon
appear, I double clicked it and the 2007 install began.

 

[jeepkiss]

I downloaded a trial copy of the Office Professional 2007 --

http://us20.trymicrosoftoffice.com/product.aspx?sku=3082915&culture=en-US

and received both exe files (X12 ..... and X13 .....)

The second one ran correctly (it gave me a copy of the 2007 Accounting
package and some .NET framework 2.0 hot fixes) but the first one will
not
install at all.

When I run it, I get the "Extracting files, please wait..." message.
The
progress bar gets about 80% of the way through and then things fail. It
pops
up with "The installation of this package failed" ... no other errors,
no
other explanation.

I found a description of the unpacking process at

http://support.microsoft.com/default.aspx/kb/924616/en-us?spid=8753&sid=312

And wondered if I might not have enough hard drive space free. It
seemed
unlikely, but I cleaned some things off and tried again with over 14
gig
free. Same result.

I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at
1.8
ghz, 2 gig of ram)

Further digging (thanks, google!) has produced several
possibilities/ideas.

One suggestion was a corrupt download. I've downloaded it three times
now,
and gotten the same result.

Another suggestion included instructions for manually extracting it.
It
fails during the extraction. I found a way to turn on verbose logging,
and
got a log file of the results.

Another person said they had burned it to CD and installed from there.
Tried
that- same results.

This morning, I opened the exe file with winzip and looked inside. I
used it
to extract, and it failed at the exact same point.

The problem file is ProrWW.cab .... at that point, something goes
corrupt.
It's a large file, winzip assigns the uncompressed size to 209,275,440
bytes... and these extractions are creating a size of 198,758,135 bytes
...

any file after that in the exe, winzip can't extract at all. Both the
log
file and winzip agree- the failure occurs at this point... but nothing
says
why, or how to fix it... and if it was a corrupt download, it's managed
to be
corrupt three times in a row at the exact same point.

Any help welcome...

______________________________
my download 1 file was simply missing extension .exe.. I added .exe
to the X12-30196 file and the appropriate application install icon
appear, I double clicked it and the 2007 install began.

 

[Sasha]

______________________________
my download 1 file was simply missing extension .exe.. I added .exe
to the X12-30196 file and the appropriate application install icon
appear, I double clicked it and the 2007 install began.


--
jeepkiss
------------------------------------------------------------------------
jeepkiss's Profile: http://forums.techarena.in/member.php?userid=21414
View this thread: http://forums.techarena.in/showthread.php?t=667972

http://forums.techarena.in

Yes, but he actually got it to run, but then it stopped.

 

[Sasha]

______________________________
my download 1 file was simply missing extension .exe.. I added .exe
to the X12-30196 file and the appropriate application install icon
appear, I double clicked it and the 2007 install began.


--
jeepkiss
------------------------------------------------------------------------
jeepkiss's Profile: http://forums.techarena.in/member.php?userid=21414
View this thread: http://forums.techarena.in/showthread.php?t=667972

http://forums.techarena.in

Yes, but he actually got it to run, but then it stopped.

 

[Sasha]

My security setting in IE is set to medium-high... not sure what else you
were looking for. I disabled both my av and my firewall (removed them from
memory, and used the processes list to make sure) and downloaded again. Same
result.

This makes six downloads- three in IE, three in Firefox- made under various
conditions. I've gotten six files that all have the same length and the same
problem.

Sorry, but at this stage, I just can't see how it could be a corrupt download.

Here, in about three hours, I should have this upload finished, so try
downloading it from my server and see if it works:
http://k12k.org/djtricities/sasha/X12-30196.EXE