2007 Word - Cannot click into document or scroll

[Pia Lizana]

My 2007 Word has suddenly began given the message when loading "Office
Application Version Does Not Match". Now I can't click into the
documents or scroll up/down. Double clicking in Explorer does not
open documents any more. I've run MS Diagnostics and nothing was
found. Can someone help me?? Thanks very much.

 

[Terry Farrell]

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Symptoms of Data Key corruption may include:

. The mouse does not work when you use Word.
. You cannot open a Word document from the Search window in Windows
Vista.
. You cannot open a Word document from Windows Desktop Search.
. Word crashes when you try to start or exit Word.
. Word crashes when you open the Open dialog box.
. Word crashes when you save a document.
. Word crashes when you close a document.

See MSKB 940791 http://support.microsoft.com/kb/940791 for the repair tool.

Terry Farrell - MSWord MVP

 

[Pia Lizana]

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Symptoms of Data Key corruption may include:

   .    The mouse does not work when you use Word.
   .    You cannot open a Word document from the Search window inWindows
Vista.
   .    You cannot open a Word document from Windows Desktop Search.
   .    Word crashes when you try to start or exit Word.
   .    Word crashes when you open the Open dialog box.
   .    Word crashes when you save a document.
   .    Word crashes when you close a document.

See MSKB 940791http://support.microsoft.com/kb/940791for the repair tool.

Terry Farrell - MSWord MVP

Thank you Terry. I am now able to navigate open documents and open
docs from Explorer. The error message "Office Application Version
Does Not Match" still comes up. Looks like everything is working
though.

 

[Terry Farrell]

Go to Word Options and run the Diagnostics which may repair some missing
'connection' between the applications.

Terry