2008 Entourage Exchange Loses all Account settings at reboot

[jcbackus]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

I have a new (1 month old) imac, and just recently (two weeks ago)
installed MS Office 2008. I am running OS X Leopard and Entourage
connecting to my office exchange account (only email account going in
to Entourage for now). I am logged in as the administrator and this
is the only user account set up on the machine.

I have re-booted the machine 4 times now (software updates requiring
re-boot, upgrading memory) and each time I have rebooted (this is the
3rd time no since I installed Entourage) Entourage thinks it is a
brand new install and prompts me to set up a new account. It is like
Groundhog day!

When I go to account settings, there are no accounts set up, and all
of my emails, calendar, contacts etc are gone. I set up the account
again, and, several hours later after synchronizing with the server,
everything is back in order on my desktop.

Obviously, I don't want to go through this every time I reboot!

Help! Any suggestions? I saw similar problems posted on the various
fora but none with my fairly simple usage case.

Thanks!!

 

[Miguel Jardim]

I have a new (1 month old) imac, and just recently (two weeks ago)

installed MS Office 2008. I am running OS X Leopard and Entourage
connecting to my office exchange account (only email account going in
to Entourage for now). I am logged in as the administrator and this
is the only user account set up on the machine.

I have re-booted the machine 4 times now (software updates requiring
re-boot, upgrading memory) and each time I have rebooted (this is the
3rd time no since I installed Entourage) Entourage thinks it is a
brand new install and prompts me to set up a new account. It is like
Groundhog day!

When I go to account settings, there are no accounts set up, and all
of my emails, calendar, contacts etc are gone. I set up the account
again, and, several hours later after synchronizing with the server,
everything is back in order on my desktop.

Obviously, I don't want to go through this every time I reboot!

Help! Any suggestions? I saw similar problems posted on the various
fora but none with my fairly simple usage case.

Thanks!!

I have the exact same problem over here!
Help!

Thanks

 

[Corentin Cras-Méneur]

I have re-booted the machine 4 times now (software updates requiring
re-boot, upgrading memory) and each time I have rebooted (this is the
3rd time no since I installed Entourage) Entourage thinks it is a
brand new install and prompts me to set up a new account. It is like
Groundhog day!

I suspect there is something really wrong with your identity.
If you have nothing precious there (and since you've had to reset it
many times, you probably don't have anything precious there), you should
go to ~/Documents/Microsoft User Data and trash the identity that's
sitting in there. You don;t have to empty the trash at this point, just
put the identity in it.
Then make sure Office is up to date (12.0.1) and reboot (I want to make
sure the database daemon doesn't have anything left in memory).

The next time you launch Entourage, of course, it will ask you to create
a new identity and hopefully, this one will stick,

Corentin

 

[jcbackus]

Hi Corentin. I :think: this worked. I had both a 2004 and a 2008 identity. No clue why. Must have been the test office software that probably came preinstalled. But, first shut down and re-boot worked. Hope it sticks after it synchronizes all of those folders agin. I can't thank you enough if it does.

Miguel, try this fix out!!

john

 

[GeorgeCarvill]

I have the same problem. Will look at this as a solution. Problem is I'm not dealing with an Exchange server.