25 Character Authorization Code

[C Smith]

Microsoft Office came installed on my computer when I
bought it 2 years ago. Earlier this year I had a virus,
and had to have the hard drive re-formatted (or replaced,
I don't remember which). At any rate, I can't get Word
to work because it requires the 25 character
Authorization Code, which Dell tells me is on the box
(which I don't know where it is). Can anyone tell me
what I need to do in order to address this issue? How do
I contact Microsoft? Their website seems very busy, and
it looks like you can't get help without paying!!!

 

[Suzanne S. Barnhill]

See "How to Obtain a New Product Key for Office Program Setup" at
http://support.microsoft.com/?kbid=823570

 

[Howard Kaikow]

You have an OEM version from Dell, so MSFT will not supply you with an
authorization code,
You will have to ask Dell.