25 secs to load doc file from Explorer

[Rick]

I have a 2.8 GHz, 7200 RPM disk, 512 MB mem machine.

If I click on a 30K doc file in explorer it takes 18 - 25
seconds to load word 2003 and the file.

If I quit that and immediately try to load ANOTHER file,
it loads and displays in 2 or 3 seconds.

If I quit THAT one and try to load a 3rd file, it takes
18-25 seconds again.

This is curious and frustrating behavior. i don't have
Norton Anti-Virus running and have no Word add-ins.

I have completely removed and reinstalled Word 2003 twice.

All other programs load and operate normally. A 200 page
PDF file loads into Adobe Acrobat in 5 seconds or so.
Word itself, when clicking the Word icon, loads in a
second or so. Inside word, the same doc files mentioned
above load in 1 or 2 seconds.

Anyone got a clue? Anyone ever even HEARD of something
like this?

 

[Suzanne S. Barnhill]

You have posted this same question numerous times. Each additional posting
actually *reduces* the likelihood that anyone will answer it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[bullcom]

Hi Suzanne,
Since there are a lot of similar questions being posted
in a lot of different places (and nobody is answering
them) about this kind of delay using explorer functions
in Office XP and 2000, how about an answer from MS. OR
do they need the money they are charging people for the
answer.

Frustrated... doesn't come close to a definition.

 

[Mike Williams [MVP]]

Hi Suzanne,

Since there are a lot of similar questions being posted
in a lot of different places (and nobody is answering
them) about this kind of delay using explorer functions
in Office XP and 2000, how about an answer from MS. OR
do they need the money they are charging people for the
answer.

Frustrated... doesn't come close to a definition.

Similar questions have been posed for a long time, and I have answered a lot
of them. Unfortunately I don't know of any cases where people have come back
to say if the suggestions work or not. That limits our ability to give
confident replies. Furthermore, since most of us (MVPs) are sitting on
private machines we don't have the ability to fully debug every individual
case. That's why there is a Microsoft support line. If you prefer you can
use the free email support option described on their support pages. The
newsgroups are not a good way to get directly in touch with Microsoft.

 

[P Vault]

suzanne barnhill--

well, it's the first time you've replied, isn't it? so inasmuch as the new
note brought a new set of eyes to the problem, it was worth it, in spite of
the content of your reply.

in what sense are you and others here MVP? is that some designation you get
for trying to help folks? is it bestowed by Microsoft? have you any special
training that puts you in a position to help others?

i've posted this quetion numerous times in the hope that someone with a clue
would see the note and reply in a coherant and thoughtful way. no one has,
as yet. last night i spent thrity minutes on hold trying to get a MS person
to address this problem. I can't imagine that it's an isolated problem that
nobody ever saw before, and, in fact, a few responses by other users have
indicated that they, too, have seen the problem. You work around it after a
while, I guess. But it is very darned annoying, and it's even more annoying
when no real effort is made on this MS sponsored message board to address
and solve the problem/

Each time (heretofore) a MVP responds, he/she says "Are you running Norton
Anti-Virus? Do you have any MS Word add-ins?" etc. You reply to that post
and then the MVP DISAPPEARS! That's a big help.

Then it comes to one, such as yourself, who feels that the absolute best she
can do is scold me by reminding me that posting again *reduces* the
likelihood of a fix. Well, the other threads are all dead, did you notice?

 

[P Vault]

Similar questions have been posed for a long time, and I have answered a lot
of them. Unfortunately I don't know of any cases where people have come back
to say if the suggestions work or not. That limits our ability to give
confident replies. Furthermore, since most of us (MVPs) are sitting on
private machines we don't have the ability to fully debug every individual
case. That's why there is a Microsoft support line. If you prefer you can
use the free email support option described on their support pages. The
newsgroups are not a good way to get directly in touch with Microsoft.

Mike Wms--

I specifically responded to you on another thread, and, after the Norton and
add-ins comment, you vanished. I wrote you again, and you did not reappear.
Apparently you and the others here who are MVPs haven't been able to figure
out this thorny problem?

 

[Mike Williams [MVP]]

Then it comes to one, such as yourself, who feels that the absolute
best she can do is scold me by reminding me that posting again
*reduces* the likelihood of a fix. Well, the other threads are all
dead, did you notice?

Analysis of news threads shows that multiple posters are least likely to
return to sustain a thread on an issue.

 

[Mike Williams [MVP]]

Mike Wms--

I specifically responded to you on another thread, and, after the
Norton and add-ins comment, you vanished. I wrote you again, and you
did not reappear. Apparently you and the others here who are MVPs
haven't been able to figure out this thorny problem?

Sometimes individual responses are lost by the news server or news reader,
or my eye passes over them. MVPs are not paid for our services and our
resources are finite. I don't sit around waiting for someone to respond to a
thread, or pine over unanswered questions, and I doubt the other MVPs do
either. I simply make a pass through the unread threads.

You still have the option of approaching Microsoft through the recommended
direct channels.

 

[Suzanne S. Barnhill]

Not new. I've read every one of your posts. If I'd had an answer, I'd have
posted it. But, as Mike says, as threads from the same poster on the same
subject multiply, the chance that a reply in any one of them will be
fruitful decreases. For more on MVPs, see .
For more on the Word MVPs, see http://www.mvps.org/word/AboutMVPs/index.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[P Vault]

Sometimes individual responses are lost by the news server or news reader,
or my eye passes over them. MVPs are not paid for our services and our
resources are finite. I don't sit around waiting for someone to respond to a
thread, or pine over unanswered questions, and I doubt the other MVPs do
either. I simply make a pass through the unread threads.

You still have the option of approaching Microsoft through the recommended
direct channels.

One up in the thread you wrote: "Unfortunately I don't know of any cases
where people have come back
to say if the suggestions work or not."

Well, you can't really lament about how it's unfortunate that people don't
respond to your efforts, and then say "I don't sit around waiting for
someone to respond to a thread."

It looks as if the limit of your effort is one pass with some rudimentary
suggestions and then you can't be bothered.

 

[P Vault]

Analysis of news threads shows that multiple posters are least likely to
return to sustain a thread on an issue.

the complaint here seems to be that i've returned rather too often. i've
followed all the previous threads, to which there have been no ongoing
responses by MVPs or anyone else, AND, when those threads failed, I've
started new ones trying (hoping) to get SOMETHING in the way of a
suggestion.

 

[P Vault]

EPISODE 194: The Almost Fix

Possible last message in thread and on subject.

I went into Control panel and ran the add/remove programs, then add/remove
Windows components and removed the following

Fax Services
All games
Many accessories (Desktop Wallpaper, Doc Templates, Paint)
Indexing Service
MSN Explorer
networking services (all)
update Root Certificates
Windows messenger

And rebooted.
Immediately the problem of slow loading Word files (from Explorer or Outlook
Express Attachments) disappeared. In addition, I was able to install QImage,
which i had not been able to do previously. This worked for a few minutes.
I was getting ready to write this note saying the problem was solved when I
decided to reboot again, cold boot, to be certain the new behavior would
carry on.

Oops. Wrong turn.

I cold booted and on restart the problem returned. Click on a DOC file in
explorer it takes 20-30 secs to load and be ready for editing. Same thing
happens when you click on aDOC attachement in Outlook Express.

As has been repeated endlessly by now, I do not have Norton AntVirue running
and have no Word add-ins.

This is an HP Media Center PC 2.8 GHz, 160 G 7200 RPM drive, 512 MB mem. It
is cleaned and defragmented daily.

All advice welcome.

pv

 

[Mike Williams [MVP]]

Well, you can't really lament about how it's unfortunate that people
don't respond to your efforts, and then say "I don't sit around
waiting for someone to respond to a thread."

These are peer-support newsgroups. Most people don't post with real
addresses so there is no practical way to follow up any of these

It looks as if the limit of your effort is one pass with some
rudimentary suggestions and then you can't be bothered.

In this case perhaps, but since you don't like what you get for free why
don't you shut up and move on.

 

[Charles Kenyon]

If you are using this as a method of starting Word, it will take longer than
it will if Word is already open. When you do this, Windows is not just
opening your document. Word is a _big_ program that has multiple parts,
often in different disk locations. Inadequate RAM (< 256 Mb) will exacerbate
the problem because of read/writes to the disk cache. (Yes, I remember when
256 K was a lot of expensive RAM.)

I often leave Word open in the background to avoid such a delay.

I would recommend saving email attachments to your hard drive and opening
them from the saved location. Directly opening attachments is a very good
way of getting and spreading virus infections.
--

Charles Kenyon

Word New User FAQ & Web Directory:
<URL: http://addbalance.com/word/index.htm>

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide)
<URL: http://addbalance.com/usersguide/index.htm>

See also the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[P Vault]

These are peer-support newsgroups. Most people don't post with real
addresses so there is no practical way to follow up any of these


In this case perhaps, but since you don't like what you get for free why
don't you shut up and move on.

What, you own the newsgroup now? If you have nothing to add to a thread or
a topic, please refrain from bad behavior. i accurately characterized your
performance in relation to this problem. Why you are designated MVP is
impossible to discern based on this performance. And on top of it, you've
decided to be rude. Bravo! Excellent work! You've certainly earned your
spurs on this one.

Oh, and I don't move on, if it's not clear from the above, because this is a
general newsgroup for people with problems with Microsoft products. I have
such problems, and perhaps someone here will eventually be able to respond
in a thoughtful and comprehensive way that might lead to a resolution. I
understand it won't be you. i can live with that.

 

[P Vault]

charles--

i understand your point, but did I fail to say that when word loads by itelf
it loads in a second or two? And when it loads a file from the Word file
menu, that file loads in a second or two?

The ONLY time when it takes 25 seconds is when clicking on a DOC file in
Explorer or equivalent, or when clicking on a DOC file that is an attachment
(these are well-vetted attachments from known sources, not likely to bear
virus).

I conclude that whatever process is invoked by clicking on a DOC file is the
process that is slowing the operation down so radically. If I knew exactly
what happened when you click on a DOC file, perhaps I could track down the
culprit in this case. Obviously Word itself runs fine and quickly when
invoked from its icon or exe file. So it something tha tthe computer is
doing after it gets the instruction issued by clicking on the DOC file.

For all i know it's something unique to either Win XP Media Center, or the
HP computer it's running on.

What is most odd is that ONLY A COUPLE OF PEOPLE HERE on the newsgroup seem
to have encountered the problem.

pv

 

[Mike Williams [MVP]]

What, you own the newsgroup now? If you have nothing to add to a
thread or a topic, please refrain from bad behavior.

Um you were complaining because I didn't respond further. Which way do you
want it?

 

[P Vault]

Um you were complaining because I didn't respond further. Which way do you
want it?

Does "shut up and move on" sound like a response to you?

 

[Pernicious]

-----Original Message-----



Does "shut up and move on" sound like a response to you?

Wasn't that his response to your "It looks as if the
limit of your effort is one pass with some rudimentary
suggestions and then you can't be bothered."

 

[Beth Melton]

FWIW I posted a follow-up question to one of your many posts on this
subject.

I personally have no further suggestions until I know the answer to my
follow-up question. Please post your follow-up response to the same
thread rather than starting a new thread.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/