B
Ben
Hi,
I'm trying to help my father who phoned me yesterday and told me his
Outlook 2000 client wouldn't receive any emails.
When I went around last night I found that the PST file had hit the
magic 2GB limit. So I tried running the 2GB crop tool (http://
support.microsoft.com/kb/296088) cropping 25mb from the PST, then
running the SCANPST repair tool over the PST file, however when you
try and do the repair it gets through all 8 phases, then errors with
"an error has occurred which caused the repair to be stopped. changes
may have been made to the scanned file" I then tried opening the PST
in Outlook but get told that its "not compatible with this version of
Personal Folders Service service".
I've tried doing the crop tool again, this time removing 150mb,
running the repair again, but still the same error message. We have
now tried upgrading Outlook 2000 to 2003 (entire Office suit as well),
but even with a 1.9GB PST Outlook 2003 still errors with "Outlook.pst
is not compatible with this version of Personal Folders Service
service".
I'm not sure what else to try! Should I try cropping even more of the
PST? Or can anyone suggest another solution?
Many thanks
Ben
I'm trying to help my father who phoned me yesterday and told me his
Outlook 2000 client wouldn't receive any emails.
When I went around last night I found that the PST file had hit the
magic 2GB limit. So I tried running the 2GB crop tool (http://
support.microsoft.com/kb/296088) cropping 25mb from the PST, then
running the SCANPST repair tool over the PST file, however when you
try and do the repair it gets through all 8 phases, then errors with
"an error has occurred which caused the repair to be stopped. changes
may have been made to the scanned file" I then tried opening the PST
in Outlook but get told that its "not compatible with this version of
Personal Folders Service service".
I've tried doing the crop tool again, this time removing 150mb,
running the repair again, but still the same error message. We have
now tried upgrading Outlook 2000 to 2003 (entire Office suit as well),
but even with a 1.9GB PST Outlook 2003 still errors with "Outlook.pst
is not compatible with this version of Personal Folders Service
service".
I'm not sure what else to try! Should I try cropping even more of the
PST? Or can anyone suggest another solution?
Many thanks
Ben