2k4 Databases constantly becoming corrupt

[dradunsky]

Version: 2004 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: imap Good day,

We have several users who are reporting corrupt Databases every couple days. Both users have large databases (25GB). Both users are using iMacs connected to Exchange 2003.

I have removed and rebuilt the databases. I have removed com.microsoft.OfficeNotifications.plist on both machines. I have deleted identities and reconfigured entourage to connect to the server. I have updated Entourage to the latest update. We have deleted large quantities of old mail from the server. I have updated the OS.

We are at wit's (and year's) end. Both users are extremely busy and need their mail working.

All users in the facility have the same applications running, only a couple are seeing these constant corruption issues.

I have been researching this for a couple weeks on and off and can't find any solutions.

Help me Mr Wizard!

Thank you.

 

[Corentin Cras-Méneur]

Good day, <br><br>We have several users who are reporting corrupt
Databases every couple days

If you have rebuilt the database and the error message comes back, it
could be a corruption in the rpefs of the database daemon/utility. Try
trashing or setting the preference aside the preference file and
rebooting (I want to make sure the daemon is not running so that you can
trash and get it to recreate the file)


Corentin

 

[dradunsky]

Thanks. I haven't heard of the daemon preference file before. I'll look it up and try trashing it.

 

[dradunsky]

Corentin,

We tried that on at least one of the machines. No change. It still wanted to do a rebuild.

We will see if it helps the second machine.

 

[Diane Ross]

We have several users who are reporting corrupt Databases every couple days.
Both users have large databases (25GB). Both users are using iMacs connected
to Exchange 2003.

These are huge database and much harder to rebuild successfully. If they are
Exchange accounts, I would simply create a new Identity and let Entourage
sync back up to the server.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[dradunsky]

Diane,

Thanks. We have done that now, twice for both users.

I am onsite today and one of the two turned out to be I/O related. It appears to have been a corrupt file table that corrupted the database. I'm working on restoring to a prior database (the user has local notes and tasks (please insert usual whine about cripple mac clients)). Unfortunately the backed up database also seems to be corrupt.

The second user deleted the com.microsoft.OfficeNotifications.plist
and after reporting issues retracted the problem.

So this issue comes off the boards.

Thanks to all for their help.

 

[Diane Ross]

I am onsite today and one of the two turned out to be I/O related.

I¹m sure you know this could indicate the disk is failing.