3280 problem still

[Valerie Carroll]

I really hope someone here can clear up this problem for me.

I have taken the suggestion that I upgrade Office. I have deleted all
messages off my sever AND my PC and ibook per the MS 'solution' that a
damaged message was preventing my sending messages from the ibook only.

Here is the scenario again, in brief:

DSL access, 4 PCs patched into a hub, ibook's wireless base station patched
into the hub.

All has worked fine for about 2 years.

Everything can do internet with no problems; all PCs have no trouble sending
or receiving email in their various forms - AOL (I do NOT use AOL as a
server!) Netscape's messenger, and this Ibook can receive mail - regular and
newsgroup.

I have not changed any settings, and my firewall has been functioning
fantastically for these last 2 years.

2 weeks ago, my ibook and PC would not download emails or send emails on
Entourage or Netscape Messenger.

I called my DSL ISP, we went through all the settings for the PC, and they
were fine, and it was miraculously fine. We went through the settings for
my ibook also and they, too, are "fine" Note the quotation marks.

For the last 10 days, I have been able to download messages into Entourage,
but I cannot send any messages through it, except for messages to the
newsgroup. Why that and not anything else???

HELP!
Vkvc

 

[Paul Berkowitz]

For the last 10 days, I have been able to download messages into Entourage,
but I cannot send any messages through it, except for messages to the
newsgroup. Why that and not anything else???

As I explained once already, your newsgroup account and your email account
are completely different, even if your newsgroup account displays the same
email address for you. You are sending messages to the MS news server, not
to your ISP's SMTP server.

The fact that you're sending and receiving news, and mail with other
clients, means that, yes, you are connecting to the internet. You knew that
already.

The fact that you're receiving mail OK means that your incoming mail
settings for your mail account are OK.

The fact that you're not able to send mail means that either 1) your
settings for sending mail - connection to your ISP's SMTP server - are not
OK, or 2) there's something wrong with their SMTP server, or 3) there's
something corrupt in your Entourage account even if the settings appear OK.
None of this has anything whatsoever to do with your news account, which we
can forget about.

We can rule out 2) since your PCs connect OK. It's not impossible that 1) is
the problem - just possibly they've changed the configuration for
authentication at the ISP's end, which may affect certain email clients
(like Entourage) but not others. We'll get to that in a minute. However it's
more likely to be no.3.

You may have garbage in the headers of messages you send out. If you go to
Tools/Accounts/Mail/that account/Options tab, and look at "Additional
Headers" you meay be able to see something there - maybe just a single
character. If so, delete it all, and click OK. But it may be invisible - if
that doesn't work, DELETE the account (after checking your settings such as
mail server and SMTP server) in the Accounts window, and remake the account
ny pressing New button. Do not use the assistant - configure it manually.

This will probably fix your problem. If not, click the "Advanced sending
options" button in the main page of the account and change to "This account
requires authentication", using "Same settings as receiving". Or if that is
already checked, uncheck it. Try it both ways.



--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: http://www.entourage.mvps.org/toc.html

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.

 

[Valerie Carroll]

I recently installed an Office update - Office 10.1.2 - could that have
created the problem?

 

[Mickey Stevens]

You originally reported the problem on this list when you were using 10.0.0
(the original release), so I would say not.

You should, however, update to Office X 10.1.4 as soon as possible. It's
available free from Microsoft.
<http://www.microsoft.com/mac/downloads.aspx#OfficeX>

 

[Roger Schlemmer]

Hello
I just encountered error 3280.
I tried to reply to an e-mail in which I had deleted a background, applied
to the e-mail by the sender, that prevented me from reading the left side of
the page.
Anyway, I deleted it so that I could read the message and when I replied I
got the 3280 error message saying that it could not send the message.
After deleting the original e-mail completely off of Entourage X I was able
to send messages again.
Could you have a bad e-mail somewhere?
Roger