551 Command RCPT Error?

[Howard]

I am using Outlook 2003 with the most recent updates.

I can send and receive most e-mails, however, I am now getting the following
error message when I attempt to send an e-mail.

'Your message did not reach some or all of the intended recipients.

Subject: Test E-Mail
Sent: 12/17/2008 3:24 PM

The following recipient(s) could not be reached:

'Lovejoy, Howard A III' on 12/17/2008 3:24 PM
551 Command RCPT User not local and relaying not permitted from
you (68.114.19.226)'

What's up?

and

Can this be corrected?

 

[Roady [MVP]]

This sounds like an authentication issue.
See http://www.msoutlook.info/question/36

 

[N. Miller]

I am using Outlook 2003 with the most recent updates.

I can send and receive most e-mails, however, I am now getting the following
error message when I attempt to send an e-mail.

'Your message did not reach some or all of the intended recipients.

Subject: Test E-Mail
Sent: 12/17/2008 3:24 PM

The following recipient(s) could not be reached:

'Lovejoy, Howard A III' on 12/17/2008 3:24 PM
551 Command RCPT User not local and relaying not permitted from
you (68.114.19.226)'

What's up?

Are you actually connected via Charter when that happens?

and

Can this be corrected?

Possibly. Charter is stuck in the 20th Century, and, AFAIK, their SMTP
message submission server only authenticates via an ACL ("Access Control
List"), a list of Charter residential customer IP addresses. If you are not
connected via Charter, or if Charter has failed to update the ACL, you will
get that error.

If that is the case, Charter (unlike other ISPs, such as AT&T, Comcast, and
Cox) does not offer a method for access to their SMTP message submission
server from outside of their IP network. You will have to use whatever SMTP
message submission server is available to you on the non-Charter network.

Alternatively, you could set up a Google Mail account (free), activate
POP3/SMTP access (also free), then use the Google Mail procedure to "verify"
your Charter email address as an authorized sender on that Google account.
Once you have done all of that, you can use the Google Mail SMTP message
submission server for your Charter email from anyplace on the Internet which
allows you to connect to the Google servers.

 

[Howard]

Are you actually connected via Charter when that happens?


Possibly. Charter is stuck in the 20th Century, and, AFAIK, their SMTP
message submission server only authenticates via an ACL ("Access Control
List"), a list of Charter residential customer IP addresses. If you are not
connected via Charter, or if Charter has failed to update the ACL, you will
get that error.

If that is the case, Charter (unlike other ISPs, such as AT&T, Comcast, and
Cox) does not offer a method for access to their SMTP message submission
server from outside of their IP network. You will have to use whatever SMTP
message submission server is available to you on the non-Charter network.

Alternatively, you could set up a Google Mail account (free), activate
POP3/SMTP access (also free), then use the Google Mail procedure to "verify"
your Charter email address as an authorized sender on that Google account.
Once you have done all of that, you can use the Google Mail SMTP message
submission server for your Charter email from anyplace on the Internet which
allows you to connect to the Google servers.

 

[Howard]

Norman:

I actually am using Charter as my cable provider.

Is there any way I can work with Charter?

 

[N. Miller]

I actually am using Charter as my cable provider.

Is there any way I can work with Charter?

They should be able to figure this out; it is there mail server. If they
FUBARed the ACL, they need to fix it. If they changed the way you access
their server, they should let you know.