R
rmbru2k
ATT TECH SUPPORT UPDATE FEB. 21, 2010
I am a Bellsouth client. I contacted tech support. They said that the issue
is new within the past 24 hours. They are aware of the issue and are working
on it. It is my understanding and theirs that clients can recieve incoming
mail, but cannot send to numerous email provider accounts, "551 not our
customer."
Tech Spt said to please be patient as they are addressing the issues, but to
give them 72 hours to fix the problem. Tech Spt said that if you do not see
the problem is resolved after 72 hours to call and inform them of such. The
number to ATT tech support is (888) 321-2375, option tech support or DSL.
They are not requesting payments to fix the problem. If somebody requires a
payment, DO NOT PAY. Inform them that it is an ATT issue and clients are not
being required to pay. You are paying customers and this is an issue on their
end.
My advice: Be patient. Don't lose your mind. Don't be disrespectful. It is
an inconvenience to many including myself. This stuff happens. They are
simply keeping up to date with the technological changes to provide the best
services to their clients and customers. Don't make any changes to your
accounts; just hang in there and use an alternate communication method until
the problem is fixed.
Join me at "I Am America" on Facebook. Together we can make our country what
we want it to be.
http://www.facebook.com/pages/I-Am-America/286045862912?ref=ts
I am a Bellsouth client. I contacted tech support. They said that the issue
is new within the past 24 hours. They are aware of the issue and are working
on it. It is my understanding and theirs that clients can recieve incoming
mail, but cannot send to numerous email provider accounts, "551 not our
customer."
Tech Spt said to please be patient as they are addressing the issues, but to
give them 72 hours to fix the problem. Tech Spt said that if you do not see
the problem is resolved after 72 hours to call and inform them of such. The
number to ATT tech support is (888) 321-2375, option tech support or DSL.
They are not requesting payments to fix the problem. If somebody requires a
payment, DO NOT PAY. Inform them that it is an ATT issue and clients are not
being required to pay. You are paying customers and this is an issue on their
end.
My advice: Be patient. Don't lose your mind. Don't be disrespectful. It is
an inconvenience to many including myself. This stuff happens. They are
simply keeping up to date with the technological changes to provide the best
services to their clients and customers. Don't make any changes to your
accounts; just hang in there and use an alternate communication method until
the problem is fixed.
Join me at "I Am America" on Facebook. Together we can make our country what
we want it to be.
http://www.facebook.com/pages/I-Am-America/286045862912?ref=ts