"554 <[email protected]> Relay access denied." Email didn't.

[Jimbo9897]

I attempted to email a friend in Switzerland at: "(e-mail address removed)" (I
actually used a hyphenated name rather than name1-name2.) This is a new
computer and new email address for my friend. The email was returned as
undeliverable with this notation: "554 <[email protected]> Relay access
denied." What does this mean, and, more importantly, what must I do to
successfully transmit email to this address? Thank you. Jim

 

[TheBurgerMan]

A relay is often presented by an SMTP Gateway that is trying to pass on the
message to another Gateway/Mail server. What you want to do is determine
what gateway is failing the message (it could be your own). To do this,
right click on the message and Options and look at the header. You have to
go through the header and see how far along the Relay process the message
went (i.e. what server would not relay the message).

 

[Jeff Stephenson [MSFT]]

I attempted to email a friend in Switzerland at: "(e-mail address removed)" (I
actually used a hyphenated name rather than name1-name2.) This is a new
computer and new email address for my friend. The email was returned as
undeliverable with this notation: "554 <[email protected]> Relay access
denied." What does this mean, and, more importantly, what must I do to
successfully transmit email to this address? Thank you. Jim

You probably need to authenticate to your outgoing server - set that up on
the "Outgoing server" tab for your account.

 

[Jimbo9897]

Thankyou for the clear instructions. When I clicked on Options, a dialogue
box appeared which contained a space at the bottom for Headers. There was
nothing in the space, ie, no entries. It was blank. Does this indicate that
the message did not make it out of the "gateway" provided by my ISP? If I am
able to identify the "gateway" which is not forwarding or accepting, what do
I do then?

Also, I am using Kerio Personal Firewall instead of the WinXP pro version
(though the Windows version is on my computer.) I am wondering if KPF is an
asset or a problem. I will disable KPF, enable WinXP pro Firewall, and
attempt to re-send. If you think I did not follow your directions correctly,
or if you have any other suggestions to send effectively, I would surely
appreciate that!

Thanks, Jim