554 <>: Recipient address rejected: Access denied

[Ian]

I have 4 e-mail accounts all configured in Outlook 2002, all been working
without problems unitl Sat when I started getting this error message ONLY
when sending e-mail. I can recieve fine:

554 <>: Recipient address rejected: Access denied

I've changed nothing, I contacted my ISP who assures me nothing wrong at
their end. Logging onto my ISP home page and then e-mail account I can send
e-mail OK.

I'm at a real loss as to what to do next or who to call next. Is it
something wrong/corrupted on my system or is it down to someone else, my ISP
or e-mail account hosts or Micorsoft?

Please please, any help most welcome,

TIA
Ian.

 

[Brian Tillman]

I have 4 e-mail accounts all configured in Outlook 2002, all been
working without problems unitl Sat when I started getting this error
message ONLY when sending e-mail. I can recieve fine:

554 <>: Recipient address rejected: Access denied

I've changed nothing, I contacted my ISP who assures me nothing wrong
at their end. Logging onto my ISP home page and then e-mail account I
can send e-mail OK.

I'm at a real loss as to what to do next or who to call next.

If this were happening to me, I'd enable diagnostic logging and see that's
going on.
http://support.microsoft.com/kb/300479/en-us

 

[Ian]

Brian,

Thanks for the information, handy info to know. Just to update, in
desperation I phoned Microsoft helpline and when I described my symptoms they
immediately asked if I was with a particular ISP. This was my ISP and they
told me they'd had a number of calls relating to this same error message all
from the same ISP, even though the ISP had told me nothing was wrong when I
spoke to them. The MS people told me to shutdown my broadband connection and
PC and leave it for a few hours. I've come back and powered everything back
and....touch wood......all seems back to normal. Big shout for Microsoft tech
support.

Thanks for your help,
Ian.