554 Relay access denied Outlook 2007

[Tired Shopper]

I have a new HP Pavilion laptop which came with Vista. Have installed Outlook
2007 which replaced the XP version I was using before, trouble-free.

I have been unable since installation to send (or reply to) messages to
anyone other than users with same domain name as me. This includes messages
to my/others' hotmail and web accounts. In all cases I get the following
message:

Your message did not reach some or all of the intended recipients.

Subject: RE: test
Sent: 08/04/2007 10:12

The following recipient(s) cannot be reached:

'[recipient's name from my contacts]' on 08/04/2007 10:12
554 <[person's email address]>: Relay access denied

Correspondence I have read on this subject says I need to change the SMTP
settings, but I have changed them and tested them several times without
success. At the moment they say: "My Outgoing server (SMTP) requires
authentication; Log onto incoming mail server before sending mail." This
works successfully with the "Test Account Settings" test message, but I am
still unable to send messages to anyone else.

I have also tried the setting: "My Outgoing server (SMTP) requires
authentication; Logon using [user name and password]; require secure password
authentication" but when I try to "Test Account Settings" I get an error
message = "outgoing SMTP e-mail server has reported an internal error"

The Account Settings/E-mail accounts/Repair feature cannot fix the problem,
it gets stuck on the encrypted logon to my mail server and sends me to manual
repair which returns me to the settings above.

Any suggestions?

 

[Ron]

I also have the same problem in Outlook 2007 but until I read this I thought
it was my sons web mail account that was the problem. I have trouble send
normal emai as well. Receiving is ok.
Ron

 

[Ron]

For most POP3 accounts you want to leave the My Outgoing server (SMTP)
requires
authentication; box not checked. Your password for your account is all
that is needed and you entered that when setting up the account. Make sure
the PW and user name is correct. You can delete your account then use New to
do it again.

 

[Tired Shopper]

Thanks Ron, but originally the checkbox wasn't checked; I only checked it
after searching for help to fix this. I've unchecked it again and there's no
difference. I have also deleted and replaced the account but that doesn't
help either.

For most POP3 accounts you want to leave the My Outgoing server (SMTP)
requires
authentication; box not checked. Your password for your account is all
that is needed and you entered that when setting up the account. Make sure
the PW and user name is correct. You can delete your account then use New to
do it again.

I have a new HP Pavilion laptop which came with Vista. Have installed Outlook
2007 which replaced the XP version I was using before, trouble-free.

I have been unable since installation to send (or reply to) messages to
anyone other than users with same domain name as me. This includes messages
to my/others' hotmail and web accounts. In all cases I get the following
message:

Your message did not reach some or all of the intended recipients.

Subject: RE: test
Sent: 08/04/2007 10:12

The following recipient(s) cannot be reached:

'[recipient's name from my contacts]' on 08/04/2007 10:12
554 <[person's email address]>: Relay access denied

Correspondence I have read on this subject says I need to change the SMTP
settings, but I have changed them and tested them several times without
success. At the moment they say: "My Outgoing server (SMTP) requires
authentication; Log onto incoming mail server before sending mail." This
works successfully with the "Test Account Settings" test message, but I am
still unable to send messages to anyone else.

I have also tried the setting: "My Outgoing server (SMTP) requires
authentication; Logon using [user name and password]; require secure password
authentication" but when I try to "Test Account Settings" I get an error
message = "outgoing SMTP e-mail server has reported an internal error"

The Account Settings/E-mail accounts/Repair feature cannot fix the problem,
it gets stuck on the encrypted logon to my mail server and sends me to manual
repair which returns me to the settings above.

Any suggestions?

 

[Tired Shopper]

No wait, I replaced the account a second time and it seems to work now.
Thanks for your help!