As I indicated in my post, this is certainly the result of Outlook not closing cleanly. Was this not the first thing I said?
As for MVPs pushing Microsoft to fix things, when you admit yourself that you cannot consistently reproduce the problem, what do you think the MVPs can do to push a fix for a moving target issue?
You yourself have provided answers to some of the problems, none of which are directly related to Outlook - the OS hibernating, Internet connection issues, etc.
If you really expect a faster fix from Microsoft, then you need to open a support incident directly with Product Support Services. As I understand it, you get 90 days free support from the first report of a support issue. And, even after that time, if MS PSS discovers that it IS a bug in the product, you are not charged for the incident report.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
Milly,
Those are the the canned sources of the problem if Outlook itself was not
the issue. But in my case, and I suspect this one also, the failure to
shutdown properly is related to Outlook 2007 having process handling
problems, it gets locked up on threads it creates, in my case for
send/receive. When you exit Outlook, you have to go to task manager and make
sure that the process actually fully shutsdown. If it does, you come out of
the exit clean.
I get these problems if I let Outlook remain open over night, if I hibernate
the operating system, or if a problem with my internet connection creates a
temporary loss of contact with the hosting mail servers when Outlook is
trying to connect.
From the small number of threads in this discussion group on just one page,
I suspect this is actually a big bug in Outlook so I hope you MVPs are going
beyond defending the product with all the chaffe of other products causing
the problem and getting MS to look into this more seriously. Since the
problem is not reproducible on demand, but is frequent (averaging once or
more every day) so action plan to discover the true source of the problem is
possible and reasonable for the users to expect MS to do something about this.
Rob
Milly Staples said:
Sometimes this is a result of Outlook not closing cleanly. Some common
reasons why Outlook will not shut down completely when you click either
the X or Exit:
1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the
background to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and
outgoing mail.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
Each time I open outlook I recieve the following message
Microsoft Office Outlook
A data file did not close properly the last time it was used and is being
checked for problems. Performance might be affected while the check is in
progress.
I am closing out of outlook properly and not receiving any messages when
logging off. What do I need to do to resolve this issue.