A program wants to access my address book.

[Goldenlady]

Having just downloaded Office SP3 and various other Office updates I now get
a message box saying "A program is trying to access your address
book........Do you want to allow this?"..............the same thing happened
once before but it was quite a while ago and I was hoping the problem may
have been resolved. It usually happens when I have to move a Spam e-mail from
my inbox to the Spam folder or vice versa.............I did a search the last
time this happend and again today but can not find a solution, the only way I
could get rid of the problem last time was to do a system restore but of
course it means I am unable to download any updates.
Has anyone else come across the problem and can offer a solution, I wojuld
be very grateful........

 

[Vince Averello [MVP-Outlook]]

Do you have a third party spam handling product installed?

 

[Goldenlady]

Hello Vince, thanks for the reply. Yes I have Norton Anit Spam program
installed, do you think that is connected?

 

[Vince Averello [MVP-Outlook]]

Yes, it may be. Disable it temporarily and see if the problem goes away or
see if there's an update that addresses the issue.

 

[Brian Tillman]

Having just downloaded Office SP3 and various other Office updates I
now get a message box saying "A program is trying to access your
address book........Do you want to allow this?"..............

Do you have Adobe Acrobat (not Acrobat Reader) installed?

 

[Goldenlady]

Hello Vince, I tried disabling and re-installing Norton but sadly it didn't
help, but thanks for the suggestion. Chris

 

[Goldenlady]

Hello Brian, thanks for your input. Yes I do have Adobe Acrobat, I have a
program Adobe Reader but on checking the info box it says to access further
detals on "Adobe Acrobat 7.0" then gives a website address. Do you think this
could be the problem? Because the problem happens when I try to transfer a
'Spam' e-mail into the Spam folder I've never dared allow access but if I
click on a bonifide mail and say it's spam the same thing happens which makes
me wonder if I should allow the access. Any further help would be
appreciated. Chris

 

[Brian Tillman]

Hello Brian, thanks for your input. Yes I do have Adobe Acrobat, I
have a program Adobe Reader but on checking the info box it says to
access further detals on "Adobe Acrobat 7.0" then gives a website
address. Do you think this could be the problem?

Only if you're using Arcobat and not Acrobat Reader/

Because the problem
happens when I try to transfer a 'Spam' e-mail into the Spam folder

Outlook doesn't have a SPAM folder. If you see a folder named "SPAM", it's
some add-in, not Outlook that is causing the problem. See if this tool
helps:
http://www.mapilab.com/outlook/security/

 

[Goldenlady]

Sorry Brian I should have said that the Spam folder I was referring to was in
my Norton Internet Security package. Thanks for the Tool I'll try that. Chris