K
Kerryd
Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap
Not only is sync services a known problem to Microsoft's Mac tech
support people but there is another problem. Entourage gave me a popup
after a sync that the database wasn't functioning properly. I ran
rebuild and Entourage wouldn't even open. The Verify in the
Entourage's database utility reported the database was fine.
I called Microsoft and they are fully aware of the sync services
problem (knew this due to many contacts/correspondence MS) plus this rebuild problem. The lady I spoke to had a few calls
on this very issue that day. She told me they cannot figure out what
the problem is with sync services nor rebuild. She said the issue has
proven very complex.
Her suggestion to me for now: switch to the Apple apps and as soon as
there is a fix she is going to send me an e-mail. She said, as have a
couple other tech reps at Microsoft, this is too painful. It is best
to stop using Entourage for now until the problem is resolved.
I don't know what to do. I really need the power of Entourage but 08
has just consumed so much of my time in repairs that I have never
experienced before with any previous Microsoft product, be it PC or
Mac based.
What I've had to do, is revert, via Time Machine to a database from
earlier. However, some of the stuff I entered on my handheld had to be
re-entered by hand. Some of it made it over to sync services and when
I re-enabled combine the stuff that made it was brought into
Entourage. But this is truly painful.
After numerous discussions with various people at Microsoft (at
different levels other than the MacBU itself) I'm pretty convinced a
fix is a fair way off. There is something wrong in the structure of
the database as it was originally designed that is causing a problem
when they went to implement it with sync services. I'm told the best
are working on it but they just can't figure it out.
So I guess I should switch as the potential data I might have lost
today while out in the field would have been a bit of a disaster. Most
certainly embarrassing if I had to go and gather that info again.
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap
Not only is sync services a known problem to Microsoft's Mac tech
support people but there is another problem. Entourage gave me a popup
after a sync that the database wasn't functioning properly. I ran
rebuild and Entourage wouldn't even open. The Verify in the
Entourage's database utility reported the database was fine.
I called Microsoft and they are fully aware of the sync services
problem (knew this due to many contacts/correspondence MS) plus this rebuild problem. The lady I spoke to had a few calls
on this very issue that day. She told me they cannot figure out what
the problem is with sync services nor rebuild. She said the issue has
proven very complex.
Her suggestion to me for now: switch to the Apple apps and as soon as
there is a fix she is going to send me an e-mail. She said, as have a
couple other tech reps at Microsoft, this is too painful. It is best
to stop using Entourage for now until the problem is resolved.
I don't know what to do. I really need the power of Entourage but 08
has just consumed so much of my time in repairs that I have never
experienced before with any previous Microsoft product, be it PC or
Mac based.
What I've had to do, is revert, via Time Machine to a database from
earlier. However, some of the stuff I entered on my handheld had to be
re-entered by hand. Some of it made it over to sync services and when
I re-enabled combine the stuff that made it was brought into
Entourage. But this is truly painful.
After numerous discussions with various people at Microsoft (at
different levels other than the MacBU itself) I'm pretty convinced a
fix is a fair way off. There is something wrong in the structure of
the database as it was originally designed that is causing a problem
when they went to implement it with sync services. I'm told the best
are working on it but they just can't figure it out.
So I guess I should switch as the potential data I might have lost
today while out in the field would have been a bit of a disaster. Most
certainly embarrassing if I had to go and gather that info again.