A strange problem about classic menus of Word 2007, please help!

[Kevin]

We have released the Classic Menu for Office 2007. About 1--2% of our
customers encountered a strange problem. Typing is very slow in Word 2007,
but is normal in other applications: Excel, PowerPoint, Outlook and Access
2007. If you click the Home tab, the typing speed is normal. If you click the
Menus tab and show the classic menus and toolbars, the typing speed becomes
very slow.A customer are monitoring Word, and found when the Menus tab is
selected, Word are frequently request the file "msdrm.dll" much times.
Writing 10 chars in a word document results in 400 requests for this file!The
customer (which monitoring Word) told me he has changed the "Default File
Location" in Word Options to a net share folder, for example, "i:\", and the
drive "i:" is mapped to "\\MyServer\Word\Documents". Word requests the file
"msdrm.dll" on the net share folder for many times when the Menus tab is
selected. If customers remove some buttons from the Menus tab, the request
times will be decreased. But this problem does not exist in most of
computers, and we could not catch it (so are unable to solve it) on our
computers.Please help! If you want to test it and need the license code of
Classic Menu for Office 2007 or Ribbon Customer for Office 2007, please send
email to (e-mail address removed). Thank you very much!

 

[Terry Farrell]

The dll in question is a rights management library file. This suggests a
rights management issue. I guess that these users are networked and probably
have a rights management (DRM) server. This way beyond my expertise and I
suggest that you are going to need a good developer to sort out the problem.

 

[Kevin]

Hi Terry,
Thank you so much for your prompt reply. When we released a new version,
some customers told us the problem has been solved, and some customers told
us the problem is still exists, and other customers that didn't encounter the
problem told us they met the same problem now. How should I do?

 

[Terry Farrell]

As I said, this is way beyond my expertise: you need to find a Word
developer to sort this out for you.

Terry

Hi Terry,
Thank you so much for your prompt reply. When we released a new version,
some customers told us the problem has been solved, and some customers
told
us the problem is still exists, and other customers that didn't encounter
the
problem told us they met the same problem now. How should I do?