aarrgghh! Error: Outlook stopped working

[k10]

I have read the many many comments that Outlook has stopped working... but I
have not seen any solution..

I just bought a new laptop.. I purchased new MS Office Business... I went
through the whole process of moving emails from old laptop with .pst file and
setting up my folders. I allowed MSOutlook to automatically configure my POP
email account (gmail). Everything worked fine for about a week and now..
Outlook errors out everytime I open it with the same message everyone else
receives.. "Outlook has stopped working and will close".

I am not a tech savy person... I need help - this laptop was for a service
position I hold and now I cannot access any of the emails that are stored on
the computer.

I thought, no problem at first.. just call the MS help desk, right? Wrong.
They sell me a piece of crap operating system and expensive software package
and then want to charge hundreds of dollars to fix it! I'm PO'd. I don't
understand why MS has not already resolved this problem with an update (which
I searched for) since this has been an ongoing problem (I saw blog enteries
as old as 2007!)

Has ANYONE found a solution (that a none tech person) can acutally try? I
can't even find the outlook.exe file stored on the computer with a search
(probably because Vista is soooo different from xp which I am used to.

Aarrgghh!

 

[Roady [MVP]]

Try the suggestion posted here;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

I thought, no problem at first.. just call the MS help desk, right?
Wrong.
They sell me a piece of crap operating system and expensive software
package
and then want to charge hundreds of dollars to fix it!

Not true. A retail version of Office comes with 90 days of free support from
Microsoft Product Support.

I don't
understand why MS has not already resolved this problem with an update
(which
I searched for) since this has been an ongoing problem (I saw blog
enteries
as old as 2007!)

Because in most cases it is not an issue caused by Outlook but by a
misconfiguration by the user or by a 3rd party application that is installed
on the system. Either way, there is no "one-fix-cure-all" solution as the
root cause can be different every single time.



-----

 

[k10]

tried all the suggestions at this website and nothing worked.
--
thanks for ANY help

- K10

Try the suggestion posted here;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

I thought, no problem at first.. just call the MS help desk, right?
Wrong.
They sell me a piece of crap operating system and expensive software
package
and then want to charge hundreds of dollars to fix it!

Not true. A retail version of Office comes with 90 days of free support from
Microsoft Product Support.

I don't
understand why MS has not already resolved this problem with an update
(which
I searched for) since this has been an ongoing problem (I saw blog
enteries
as old as 2007!)

Because in most cases it is not an issue caused by Outlook but by a
misconfiguration by the user or by a 3rd party application that is installed
on the system. Either way, there is no "one-fix-cure-all" solution as the
root cause can be different every single time.



-----

 

[k10]

It took half the morning to try these fixes (since I don't know what i am
doing) (can't find stuff on vista - why did they have to change everything?)

but, alas, none of them worked to fix the problem.

- K10

 

[Roady [MVP]]

What is being logged to the Event Viewer about your issue?
Start-> type; eventvwr

Check the Windows Logs-> Application log.