Abnormal termination

[mkcoone_removethis]

Outlook has been crashing with a message that
says "abnormal program termination." This has been
happening, apparently since I installed Norton Internet
Security 2004.

Can't find anything on MS or Symantec kb.

Please help
Mira

 

[Roady [MVP]]

What is logged to the Event Viewer regarding this? Is NIS up to date? What
happens if you disable NIS? At what point does it crash, at startup?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

 

[Kraesten]

The problem is caused by the Norton AntiSpam-plugin.
Until Symantec updates this component the only way to disable the AntiSpam function completely is to rename the file "msouplug.dll".
If you give it a new name like "msouplug.dll.old" it will be easy for you to find it at a later time when a permanent solution to the problem has been released.
(The file mentioned can be found in the folder "C:\Program Files\Common Files\Symantec Shared\Antispam\")

Kraesten

What is logged to the Event Viewer regarding this? Is NIS up to date? What
happens if you disable NIS? At what point does it crash, at startup?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Outlook has been crashing with a message that
says "abnormal program termination." This has been
happening, apparently since I installed Norton Internet
Security 2004.

Can't find anything on MS or Symantec kb.

Please help
Mira