Aborted attachment downloads ?

[Richard]

My HTTP e-mail accounts routinely abort attachment downloads in Outlook
2003. After about 1 minute, my attachments abort if they are larger than
about 3 or 4 megabytes. Upon aborting, the message is displayed "Connection
to the server could not be estabished. Account (xxxxx) is now in offline
mode." Help for the message suggests increasing the timeout period, but
Outlook won't let you modify the timeout period for HTTP accounts. None of
my associates seem to have problems downloading and sharing the attachments
I am having difficulty with on a regular basis. Does anyone have an idea
why I cannot download these attachments? Our accounts are paid MSN
accounts.

 

[Roady [MVP]]

Do you have a virus scanner that integrates with Outlook? Disable this
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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My HTTP e-mail accounts routinely abort attachment downloads in Outlook
2003. After about 1 minute, my attachments abort if they are larger than
about 3 or 4 megabytes. Upon aborting, the message is displayed "Connection
to the server could not be estabished. Account (xxxxx) is now in offline
mode." Help for the message suggests increasing the timeout period, but
Outlook won't let you modify the timeout period for HTTP accounts. None of
my associates seem to have problems downloading and sharing the attachments
I am having difficulty with on a regular basis. Does anyone have an idea
why I cannot download these attachments? Our accounts are paid MSN
accounts.

 

[Richard]

Novel thought! We use Symantec Internet Security, but not sure how to
disable integration. Do you have any suggestions. Is it disabled in
Outlook 2002 or in Symantec? I don't recall seeing where the options might
reside, but will investigate?

 

[Brian Tillman]

Novel thought! We use Symantec Internet Security, but not sure how to
disable integration. Do you have any suggestions. Is it disabled in
Outlook 2002 or in Symantec? I don't recall seeing where the options
might reside, but will investigate?

It's probably disabled in Symantec, wither through an option or a control
panel.

 

[Richard]

Hello Roady,

Found the disable option in Symantec's product. In fact, disabled the whole
anti-virus program for 15 minutes, but Outlook unfortunately still aborts
the attachment download. So back to base one.

 

[Richard]

Hello again,

Was able to disable our virus scanner, but to no avail. Our attachment
downloads still abort the connection to the HTTP server if they are large
attachments. The connection aborts at about 60 seconds. Any other ideas?

Thanks,
Richard