About saving documents

[Fabrice_RICHARD]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Hello,
I would like to know about deleting prefs file(s) for Word 12.2.4 not to crash when saving documents.

N.B.: i still can save my documents with "save as..." command for Word to be not crashing by now.

Thank you for your answer.

 

[CyberTaz]

Is OS X fully updated? Have you run Disk Utility - Repair Disk Permissions &
restarted your Mac since applying any updates?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

Crash on Save is usually the content of the document or a problem with the
file server. Prefs problems usually cause a crash on start-up, when the
Prefs get read in.

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
Hello,
I would like to know about deleting prefs file(s) for Word 12.2.4 not to crash
when saving documents.

N.B.: i still can save my documents with "save as..." command for Word to be
not crashing by now.

Thank you for your answer.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[Fabrice_RICHARD]

I'll repair permissions and wait before deleting some prefs file(s).
Thank you by now.

 

[Fabrice_RICHARD]

I've repaired permissions, rebooted and still Word crash.
I've submit my crash log to MS, and here's some part of it:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-03-11 18:13:48 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100205
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.2.4.100205
Crashed Module Offset: 0x0064f073
Blame Module Name: Microsoft Word
Blame Module Version: 12.2.4.100205
Blame Module Offset: 0x0064f073
Application LCID: 1036
Extra app info: Reg=en Loc=0x040c

Thread 0 crashed:

# 1 0x00650073 in _wdCommandDispatch + 0x0032B737 (Microsoft Word + 0x0064f073)
# 2 0x00000000 in ( + 0x00000000)

X86 Thread State:
 eax: 0x00000001 ebx: 0x00680043 ecx: 0x050c5208 edx:0x05108808
 edi: 0x00690073 esi: 0x0069006f ebp: 0x00200072 esp:0xbfffcba0
  ss: 0x0000001f eip: 0x00650073 cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010282

I'll try to look at Squeeze my new app for live compression of Mac OS X files, by now.
Thank you.

 

[Fabrice_RICHARD]

I've just made some search about mac os x file compression, and i didn't find something worthy.

Can i use MS Office with Squeeze?
Is there a conflit using MS Office with this kind of compression?

Thank you.

 

[John McGhie]

Hi Fabrice:

The "cure" is to delete the preferences. Repairing permissions is only to
ensure that the "system" notices that you have done that.

When we make a suggestion in here that contains two things for you to do,
generally we expect you to do them both, in the sequence we show. And the
suggestion won't work unless you do both

Looking at your crash dump, you really need to delete those prefs

Cheers

I'll repair permissions and wait before deleting some prefs file(s).
Thank you by now.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[Fabrice_RICHARD]

@John McGhie : i'm used to do "first things first" and wouldn't like to loose my settings for instance.
I could delete all my prefs files to i will loose all my settings, and i would prefer not to do so.

So, could you tell me more about what prefs file(s) to delete?

Thank you.

 

[Fabrice_RICHARD]

BTW, i've check Word 12.2.4 on my Powerbook PPC (with no mac os x file compression) : it saved documents quite rapidly and without crashing.

 

[John McGhie]

No, we have never been able to find out what information is stored in which
prefs. If you want to do this surgically, move your prefs onto a data
stick, then reboot.

Allow Office to create a brand new set of prefs and see if that cures the
problem. If it does, you can bring the old prefs back, one by one. Then
you can tell us which one was causing the problem If it doesn't cure
the problem, then we have to proceed to a full remove-and-replace.

I am sure you won't lose anything valuable by deleting the preferences. It
will take you less than five minutes to re-set them. Considerably longer to
do a full testing and analysis job...

Cheers

@John McGhie : i'm used to do "first things first" and wouldn't like to loose
my settings for instance.
I could delete all my prefs files to i will loose all my settings, and i would
prefer not to do so.

So, could you tell me more about what prefs file(s) to delete?

Thank you.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[Fabrice_RICHARD]

I'm sorry you don't know which prefs file(s) to delete.

So, i did a complete replacement of all of these files : it was old files anyway and Office is quite new as i may say. Word saves dock normally.

Thank you very much for your support.