Access 2002 Does Not Function

[DianeD]

I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension 8250 using
Windows XP Pro.

I've never used Access 2002 and I thought I would give it a try, but upon
opening up the program, and going to the "Help", I tried to open the "Sample
Northwind database" and received the following error message:
"Microsoft Access can't open the sample database. This feature is not
currently installed. Would you like to install it now?"
When I click "Yes", I see a VERY brief install window, but it's gone as fast
as it came.

Then I clicked on the "Detect & Repair" under the Help section. I checked
the "Restore My shortcuts while repairing" and clicked on "Start". I got the
following error:
Windows Installer error:
"The installation source for this product is not available. Verify that the
source exists that you can access it."

What does all this mean and why doesn't my Access program work?

How do I get Access 2002 to function properly?

Thank you,
Diane

 

[Arvin Meyer [MVP]]

Apparently, the Office install is supposed to be located on your hard drive.
The install procedure can't find it. If you can't find them, I'd suggest
giving Dell a call and getting the installation disks.
--
Arvin Meyer, MCP, MVP
Microsoft Access
Free Access downloads
http://www.datastrat.com
http://www.mvps.org/access

 

[DianeD]

I have all the disks from Dell already. Should I reinstall Microsoft Office
XP Professional? If so, then would I be able to get all the updates again?
Thanks,
Diane

 

[DianeD]

I tried to perform an install from the original Office XP Pro disks, but
unfortunately, I got an error message telling me that I do not have a windows
installer program. Please tell me how to fix this as it's causing all sorts
of problems with other programs also.

 

[DianeD]

As an update, I installed the 3.1 Windows Installer. Unfortunately, it hasn't
corrected anything. I put the Office XP Pro CD into my drive, and nothing
happened. Upon clicking on the "setup.exe" I still receive an error message.
I don't understand what happened...what can I do now to fix this?
Please help!

 

[Arvin Meyer [MVP]]

Now may be a good time to contact Dell support and have their technician
guide you through the steps they have to reinstall.

--
Arvin Meyer, MCP, MVP
Microsoft Access
Free Access downloads
http://www.datastrat.com
http://www.mvps.org/access

 

[DianeD]

Thank you for your help.

Now may be a good time to contact Dell support and have their technician
guide you through the steps they have to reinstall.

--
Arvin Meyer, MCP, MVP
Microsoft Access
Free Access downloads
http://www.datastrat.com
http://www.mvps.org/access