Access Denied

[dave f]

My outlook (2000) pst file can't be accessed. All I did was turn on my pc to
start a new day and I keep getting an access denied error msg. I have tried
to use a) open with, b) open from within outlook, c)scanpst.exe, cut, copy
etc...I have no idea what occured. I've done no importing/exporting
etc...Help...dave

 

[DAVE]

Hi Dave,
Have a look at the attached article,
http://support.microsoft.com/kb/310406/en-us
Rgrds,

 

[Brian Tillman]

My outlook (2000) pst file can't be accessed. All I did was turn on
my pc to start a new day and I keep getting an access denied error
msg. I have tried to use a) open with, b) open from within outlook,
c)scanpst.exe, cut, copy etc...I have no idea what occured. I've done
no importing/exporting etc...Help...dave

Can you view the properties of the PST with Windows Explorer? How large is
the PST?

 

[dave f]

yes. the file is 109mb (115,041,280 bytes). I am using win98

dave

 

[Brian Tillman]

yes. the file is 109mb (115,041,280 bytes). I am using win98

Are you using OL2000 in Internet Mail Only mode or Corporte/Workgroup mode?
Help>About will tell you if you don't know.

 

[dave f]

OL2000 is in corp/workgroup mode.

dave

Are you using OL2000 in Internet Mail Only mode or Corporte/Workgroup mode?
Help>About will tell you if you don't know.

 

[Brian Tillman]

OL2000 is in corp/workgroup mode.

OK. WHat is the EXACT text of the error message?

 

[dave f]

Unable to display the folder. The file C:\Windows\outlook.pst could not be
accessed. Access is denied.

dave

 

[Brian Tillman]

Unable to display the folder. The file C:\Windows\outlook.pst could
not be accessed. Access is denied.

Let's try movng the PST elsewhere. With Windows Explorer, move (not copy)
the PST to your "My Documents" (or some other) folder. Start Outlook. It
should complain it can't find the folders and give you a browser window to
allow you to find it. Browse to the new location of your PST, select it,
and click OK. Does it work now?

 

[dave f]

I was able to move the folder to my documents. Unfortuantely when I browsed
to the new location and selected it I get the same access is denied message.
The only difference of course is it now says the file c:\My
documents\outlook.pst could not be accessed. Access is denied.

dave

 

[Brian Tillman]

I was able to move the folder to my documents. Unfortuantely when I
browsed to the new location and selected it I get the same access is
denied message. The only difference of course is it now says the file
c:\My documents\outlook.pst could not be accessed. Access is denied.

Right-click the PST and choose properties. Post what you see.

 

[dave f]

Brian,

Under the general tab: type is office data file, location is C:\Windows,
size is 109MB, ms-dos name is outlook.pst, created Friday November 30 2001,
modified Friday April 28 2006, Accessed Tuesday may 02 2006,

atrributes- hidden is checked.

dave

 

[Brian Tillman]

Under the general tab: type is office data file, location is
C:\Windows, size is 109MB, ms-dos name is outlook.pst, created Friday
November 30 2001, modified Friday April 28 2006, Accessed Tuesday may
02 2006,

atrributes- hidden is checked.

If the location shows "C:\WIndows", then you did not follow my instructions
to move the PST elsewhere. Do that first and then we can talk further.

 

[dave f]

Brian,

I did do exactly what you said (see post of 4/28/06). I moved the file back
when your suggestion did not work. It was at this point you asked me for the
properties which I gave you on the last post. Do you have any more
suggestions/tips?

dave