N
Norman
I have built a sales call database entry program with
Access. It is designed to help the salesperson capture the
caller's info such as name, number, vehicle of interest,
source, etc. As it is now the receptionist transfers the
call to the salesperson's extension (or a designated sales
call station) and the salesperson must enter their password
to enter the program. Problem is there is no gaurantee
that they'll log in and we will not have a record of the
call to list in our productivity reports. I wish to
connect the phone to the computer so that when the call is
transferred to the phone connected to the computer, the
only way the salesperson can answer the call is if they
enter their password. This would then allow them access to
the sales call. A CTI if you will. I would also like to
record the call. Any ideas?
Access. It is designed to help the salesperson capture the
caller's info such as name, number, vehicle of interest,
source, etc. As it is now the receptionist transfers the
call to the salesperson's extension (or a designated sales
call station) and the salesperson must enter their password
to enter the program. Problem is there is no gaurantee
that they'll log in and we will not have a record of the
call to list in our productivity reports. I wish to
connect the phone to the computer so that when the call is
transferred to the phone connected to the computer, the
only way the salesperson can answer the call is if they
enter their password. This would then allow them access to
the sales call. A CTI if you will. I would also like to
record the call. Any ideas?