Access Violation c0000005 in Outlook 2000

[phoenixx]

My wife downloaded and installed IncrediMail and was using
it until one day her Outlook started generating errors. I
uninstalled IncrediMail and still got the Exception Number
c0000005 (Access Violation) error. The actual error
says "OUTLOOK has generated errors and will close. An
error log is being generated."

I have turned everything off and just run Outlook and get
the same error message when I click on an Email or a
Contact in my Contact List. I have tried uninstalling
Outlook and reinstalling it and get the same info complete
with emails and address books so it is not being fully
uninstalled. I have tried chaging folders, locations and
everything but the info still comes back along with the
error message.

DrWatson says this: App (pib=276)
Exception Number c0000005 (access violation)
In the fault it says :
Fault 3a61f688 8b08 mdv ecx [eax] ds:0000000 ???????

Any ideas on how to completely uninstall Outlook or how to
correct this would be greatly appreciated. I hate to
format and reinstall, but that is my last option.

Thanks,

Mike

 

[Roady]

Try resetting the Toolbar by renaming the outcmd.dat file to outcmd.old. You
can rename it back if it doesn't work.

--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Questions of the month:
-Color Code Your E-Mail Advanced
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www.sparnaaij.net

 

[Guest]

Thanks. I'll give that a shot and let you know how it
turns our.

Thanks Again,

Mike

-----Original Message-----
Try resetting the Toolbar by renaming the outcmd.dat file to outcmd.old. You
can rename it back if it doesn't work.

--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Questions of the month:
-Color Code Your E-Mail Advanced
-Add Sound To Your E-mail

www.sparnaaij.net

-----

My wife downloaded and installed IncrediMail and was using
it until one day her Outlook started generating errors. I
uninstalled IncrediMail and still got the Exception Number
c0000005 (Access Violation) error. The actual error
says "OUTLOOK has generated errors and will close. An
error log is being generated."

I have turned everything off and just run Outlook and get
the same error message when I click on an Email or a
Contact in my Contact List. I have tried uninstalling
Outlook and reinstalling it and get the same info complete
with emails and address books so it is not being fully
uninstalled. I have tried chaging folders, locations and
everything but the info still comes back along with the
error message.

DrWatson says this: App (pib=276)
Exception Number c0000005 (access violation)
In the fault it says :
Fault 3a61f688 8b08 mdv ecx [eax] ds:0000000 ???????

Any ideas on how to completely uninstall Outlook or how to
correct this would be greatly appreciated. I hate to
format and reinstall, but that is my last option.

Thanks,

Mike

.

 

[Guest]

I wish I had good news but I don't. I could not find the
outcmd.dat file or anything close to it. I do have on the
View to show all files. I even tried to uninstall Outlook
(Office) and re-install a different version of Office but
had the same results. I don't see any .dbx files either.
Where does Outlook Keep the Inbox, Outbox, etc, any idea?

Mike

-----Original Message-----
Try resetting the Toolbar by renaming the outcmd.dat file to outcmd.old. You
can rename it back if it doesn't work.

--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Questions of the month:
-Color Code Your E-Mail Advanced
-Add Sound To Your E-mail

www.sparnaaij.net

-----

My wife downloaded and installed IncrediMail and was using
it until one day her Outlook started generating errors. I
uninstalled IncrediMail and still got the Exception Number
c0000005 (Access Violation) error. The actual error
says "OUTLOOK has generated errors and will close. An
error log is being generated."

I have turned everything off and just run Outlook and get
the same error message when I click on an Email or a
Contact in my Contact List. I have tried uninstalling
Outlook and reinstalling it and get the same info complete
with emails and address books so it is not being fully
uninstalled. I have tried chaging folders, locations and
everything but the info still comes back along with the
error message.

DrWatson says this: App (pib=276)
Exception Number c0000005 (access violation)
In the fault it says :
Fault 3a61f688 8b08 mdv ecx [eax] ds:0000000 ???????

Any ideas on how to completely uninstall Outlook or how to
correct this would be greatly appreciated. I hate to
format and reinstall, but that is my last option.

Thanks,

Mike

.

 

[donk]

The outcmd.dat file should be located in the 'C:\Documents and Settings\{user}\Application Data\Microsoft\Outlook' directory. I'm having the c0000005 - access violation error in Outlook also. I tried renaming this file, and it didn't fix the problem. I too, have reinstalled Outlook to no success. Oh, by the way, the Outlook files are .pst files, located in the 'C:\Documents and Settings\{user}\Local Settings\Application Data\Microsoft\Outlook' directory. Should be an Outlook and an Archive file. If you find out a fix for this let me know.