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http://support.microsoft.com/kb/914830/en-us
Access 2003 may not start as expected after you install Office 2003 SP2
View products that this article applies to.
Article ID : 914830
Last Review : March 3, 2006
Revision : 1.1
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SYMPTOMS
CAUSE
RESOLUTION
Method 1: Import the registry key from a computer where Access 2003
starts as expected
Method 2: Manually change the registry
Method 3: Install an earlier version of Access 2003
WORKAROUND
STATUS
APPLIES TO
SYMPTOMS
After you install Microsoft Office 2003 Service Pack 2 (SP2), Microsoft
Office Access 2003 may not start as expected. You may receive a message that
is similar to the following:
Please wait while Windows configures Microsoft Office Professional Edition
2003
The configuration appears to finish as expected, but Access 2003 does not
start. When you try to start Access 2003 again, you receive the same message.
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CAUSE
This problem can occur if you use Group Policy to install Office 2003 SP2 on
a per-user basis. When you use Group Policy to install Office 2003 SP2 on a
per-user basis, a registry key may not be updated correctly.
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RESOLUTION
To resolve this problem, use one of the following methods.
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Method 1: Import the registry key from a computer where Access 2003 starts
as expected
To resolve this problem, export a registry key from a computer where Access
2003 starts as expected. To do this, follow these steps.
Note When you follow these steps, some settings, such as ODBC settings or
time-out settings, may be overwritten on the computer where Access 2003 does
not start.1. On the computer where Access 2003 starts as expected, click
Start, click Run, type regedit, and then click OK.
2. Locate the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet
3. Right-click the registry key that you located in step 2, and then click
Export.
4. In the Export Registry File dialog box, specify a location for the
exported file, type a file name, click Selected branch, and then click Save.
5. Copy the file that you created in step 4 to the computer where Access
2003 does not start as expected.
6. On the computer where Access 2003 does not start as expected,
double-click the file that you copied in step 5, and then click Yes to
confirm that you want to add the information to the Windows registry.
7. Click OK.
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Method 2: Manually change the registry
To resolve this problem, manually change the registry on the computer where
Access 2003 does not start as expected. To do this, follow these steps:1.
Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet\4.0\Engines\Excel
3. In the right pane, right-click win32, and then click Modify.
4. In the Value data box, type the following, and then click OK:
C:\Program Files\Microsoft Office\OFFICE11\msaexp30.dll
Note This path is for the default location. If the Msaexp30.dll file is
located on another drive or in another folder, use the path of the actual
drive and folder.
5. Exit Registry Editor, and then start Access 2003.
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Method 3: Install an earlier version of Access 2003
For more information about how to install an earlier version of Access 2003,
click the following article number to view the article in the Microsoft
Knowledge Base:
873125 (
http://support.microsoft.com/kb/873125/) You cannot remove service
packs for Office 2003 products
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WORKAROUND
To work around this problem, use Group Policy to install Office 2003 SP2 on
each computer. For more information about how to deploy Office 2003 SP2 on
each computer, visit the following Microsoft Web site:
http://www.microsoft.com/office/ork/2003/two/ch5/DepC04.htm
(
http://www.microsoft.com/office/ork/2003/two/ch5/DepC04.htm)
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed in the "Applies to" section.
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APPLIES TO
• Microsoft Office 2003 Service Pack 2, when used with:
Microsoft Office Access 2003
• Microsoft Office Access 2003, Service Pack 1 (SP1)
• Microsoft Office Access 2003
