accessing Hotmail throught Entourage

S

SkiTaos

I have a Hotmail account and have used Entourage for about a week and
then I suddenly recieved this message "Premium subscription required
to access Hotmail" Error 18598.

I have also tried to buy the premium subscription(19.95 per year) but
can't seem to do so. I get a message saying that Safari is not
compatable. It is very frustrating.

Your help would be greatly appreciated!

thanks
 
C

Corentin Cras-Méneur

I have a Hotmail account and have used Entourage for about a week
and then I suddenly recieved this message "Premium subscription
requiredto access Hotmail" Error 18598.
I have also tried to buy the premium subscription(19.95 per year)
but can't seem to do so. I get a message saying that Safari is
notcompatable. It is very frustrating.

I can imagine.... Free Hotmail accounts are no longer accessible from
a regular e-mail client application. I suspect that their website uses
some ActiveX or other types of functions specific to IE. You could try
FireFox - just in case - but otherwise, you will need to upgrade from
IE on a PeeCee :-(


Corentin
 
S

SkiTaos

<[email protected]>SkiTaos



I can imagine.... Free Hotmail accounts are no longer accessible from
a regular e-mail client application. I suspect that their website uses
some ActiveX or other types of functions specific to IE. You could try
FireFox - just in case - but otherwise, you will need to upgrade from
IE on a PeeCee :-(

Corentin

I can't imagine that I am the only one having this trouble. What is
Firefox?
 
C

Corentin Cras-Méneur

Diane Ross said:
My favorite is OmniWeb.

So is mine, though OmniWeb is Webkit-based, like Safari so problems
displaying a page in Safari will most probably be the same under
OmniWeb.
I usually keep a copy of Camino (MacOSX friendlier port of FireFox)
around just in case. It opens some pages the other ones fail to display,

Still no ActiveX support though :->


Corentin
 
N

Neal Reid

SkiTaos said:
I have a Hotmail account and have used Entourage for about a week and
then I suddenly recieved this message "Premium subscription required
to access Hotmail" Error 18598.

I have also tried to buy the premium subscription(19.95 per year) but
can't seem to do so. I get a message saying that Safari is not
compatable. It is very frustrating.
As stated elsewhere in this thread, download Firefox and give it a
try. It doesn't interfere with Safari, and IMHO works more
consistently across more sights.

However, that's irrelevant to the question you asked. I use
Entourage 2004 (11.3.6) with free Hotmail daily; works fine. FWIW
I'm on a PPC Mac. Is it possible that Hotmail connection is one of
the things Rosetta handles poorly?
 
A

Axel Hammerschmidt

Neal Reid said:
As stated elsewhere in this thread, download Firefox and give it a
try. It doesn't interfere with Safari, and IMHO works more
consistently across more sights.

However, that's irrelevant to the question you asked. I use
Entourage 2004 (11.3.6) with free Hotmail daily; works fine. FWIW
I'm on a PPC Mac. Is it possible that Hotmail connection is one of
the things Rosetta handles poorly?

Is this still the case? Your description here was posed about a week
ago.

I also have a free Hotmail account, that I could access with En'rage
(Office 2004, PPC, OS X 10.3.9) until yesterday. Now the client seems to
get a connection, at least the Progresss windows tells me there are 2
messages, but ends up showing the Error message pane: An unknown error
(-50) occurred.

Not very informative!

What has changed on my Hotmail account is that some sort of Windows Live
stuff has showed up, but I did not choose to accept the "offer".
However, the logon window with a browser connection somehow changed it's
appearance (without my accept) just before the trouble started.

Could this be the reason? And how do I get my Hotmail logon window back
to how it was before the trouble started?
 
D

Diane Ross

I also have a free Hotmail account, that I could access with En'rage
(Office 2004, PPC, OS X 10.3.9) until yesterday. Now the client seems to
get a connection, at least the Progresss windows tells me there are 2
messages, but ends up showing the Error message pane: An unknown error
(-50) occurred.

Not very informative!

This is the info we have for error -50. I would test in a new User with a
new Identity in Entourage to see what happens. This would eliminate "your
computer" as the source of the problem. If it happens there then it's on the
web server.

Was the free account 'grandfathered' in?

From the Error Page:

<http://www.entourage.mvps.org/error/page.html#error_50>

Error -50

An unknown error (-50) occurred

One user found this solution: Run "Remove Office", then run Repair
Permissions. Install from your CD and apply all updates. Restart and then
run Repair Permissions again.
 
A

Axel Hammerschmidt

Diane Ross said:
This is the info we have for error -50. I would test in a new User with a
new Identity in Entourage to see what happens. This would eliminate "your
computer" as the source of the problem. If it happens there then it's on the
web server.

Thanks! The Hotmail account seems to have repaired itself for the
moment.
Was the free account 'grandfathered' in?

Hmm! The account is from before Hotmail was bought by Microsoft.

The web-interface (in Safari) has returned to its previous look.

Doing a Google search with:

grandfathered account

<http://preview.tinyurl.com/2j2o34>

Doesn't look good for En'rage and Hotmail:
 
C

computer1234

Thanks! The Hotmail account seems to have repaired itself for the
moment.


Hmm! The account is from before Hotmail was bought by Microsoft.

The web-interface (in Safari) has returned to its previous look.

Doing a Google search with:

grandfathered account

<http://preview.tinyurl.com/2j2o34>

Doesn't look good for En'rage and Hotmail:


Axel,

It's confusing that you are able at all to access a FREE Hotmail
account via Entourage.
But lucky you!

Are you connecting via Entourage
or by connecting over the internet using some browser??

If "grandfathering" is the reason you can still connect via Ent, then
my accounts should have been "grandfathered" as well as they are all
very old and prior to MS purchase.
But I doubt that there is any "grandfathering" policy by Hotmail.


Years ago I had many (around 15-22) free Hotmail accounts that I could
access via Entourage (2001, 98) and I used an Ent Schedule to collect
their email all in one swoop.
This combination of Entourage and Hotmail was wonderful and workable.
The many accounts allowed me to control spam, segregate mail types and
sources, and run some spam honeypots as well.

Then, around 3 years ago??, Hotmail officially changed their POLICY
regarding free accounts and somehow made it so that any version of
Entourage (2001, 2004) could NOT ACCESS a free Hotmail account, but
could only access a PAID account.
So none of my Entourage Schedules worked any longer.
(At the time of the problems and errors from the change, it was VERY
HARD to get a straight answer from Hotmail as to why Entourage was not
working. But eventually it came out....and it is now documented in
Hotmail's support literature.....and Hotmail now generates an error
message when you try to use Ent Schedules that informs you that you
have to move to PAID Hotmail accounts.)

During the first 2 years, I could use an internet browser like IE, to
connect to each free Hotmail account over the web, but had to
individually connect to each Hotmail account.
I had to type in name and password for each invidivual account and
slowly navigate around in its web-based mail system. This worked, but
took 1-2 hours of time to access and deal with the email. Very
laborious and ultimately unmanageable.
I couldn't handle the large number of Hotmail accounts (15) and so
eventually terminated many of them and reduced to 4-6 accounts.

Then, about 1 year ago, I started having lots of problems accessing
and using (without crashing) these few remaining Hotmail accounts.
Now it is completely impossible to access these Hotmail accounts over
the IN--it looks like the connection gets made sometimes, but I only
end up with a halfway blank page or a page that crashes.
Perhaps the problem is that I was still using an OS 9.2 Mac and IE
5.1.7.
Now that I have a newer Mac with OS 10.4.4, I'll have to try again to
see if I can connect by using newer browers (IE, Safari, etc.). But
I'm not hopeful and the accounts should have all terminated by now for
going past the 30 day manditory connection requirement (although they
still might be recoverable).

The bottom-line is that, via Hotmail's policy, you should NOT be able
to connect to any free Hotmail account using Entourage, but you should
be able to connect to a paid Hotmail account.
(In my case, I wasn't willing to pay for 4-6 different accounts,
especially since I already get email accounts via my ISP Comcast.)

If you have a way to use Entourage with free Hotmail accounts, then
let us know how!


PS Macintosh
 
A

Axel Hammerschmidt

The web-interface (in Safari) has returned to its previous look.

But not in IE6. With Internet Explorer, I now still get the "new"
Windows Live startup page. So it may have had something to do with the
difference in browsers [Safari 1.3.2 (v312.6)]. I use both browsers.

En'rage still works in most cases with Hotmail. One exception, when
there was a info-message from Hotmail Staff in the Inbox. There I again
got the error message: An unknown error (-50) occurred. When I manually
removed the info-message from Hotmail Staff from the Inbox and
re-connected to Hotmail with En'rage I no longer got the error message.
 

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