Accounts Missing from "All Accounts" Group

[DougR]

I have two Windows Live accounts that I manage using Outlook Connector in
Outlook 2003. I have been having some problems syncing between Outlook and
Live, so I checked the Send/Receive settings to make sure they were included
in "All Accounts." What I found is that "Personal Folders/Inbox" is the only
folder showing up in the folder tree under "folder options." The Windows
Live accounts do appear in the left hand pane under "Accounts," and each
responds when I check or uncheck "Include the selected account in this
group." That is, the icon shows an "X" or arrows, depending on whether the
account is included. But clicking an account does not display its folder
tree, which should have the account name, and under that an Inbox checkbox
to include in Send/Receive.

Is this normal? I thought each account had a folder tree allowing you to
check off the folders to be included in Send/Receive, but at this point, I
just can't remember. "Personal Folders/Inbox" is all that I see, and I am
unable to uncheck that box. I do have mail delivered to Personal Folders,
but I don't think that should make a difference. If it is not normal, can
someone suggest how to fix it? Thanks.

 

[Diane Poremsky [MVP]]

the connector controls the folders you can download, not you.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[DougR]

I confirmed that this was not the source of my problem (I removed and reset
the account, and the sync problems disappeared). Still, the way the folders
are displayed in the "All Accounts" dialog is different from what I
remembered. I checked another computer, and there the Inbox is displayed
under an icon with the name of the account; on this computer, the Inbox is
displayed under an icon labeled "Personal Folders." Both computers use
Personal Folders as the delivery location for new email. Perhaps it's just
the difference between Outlook 2002 (on the other computer) and Outlook 2003
(on this computer).

the connector controls the folders you can download, not you.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have two Windows Live accounts that I manage using Outlook Connector in
Outlook 2003. I have been having some problems syncing between Outlook
and Live, so I checked the Send/Receive settings to make sure they were
included in "All Accounts." What I found is that "Personal Folders/Inbox"
is the only folder showing up in the folder tree under "folder options."
The Windows Live accounts do appear in the left hand pane under
"Accounts," and each responds when I check or uncheck "Include the
selected account in this group." That is, the icon shows an "X" or
arrows, depending on whether the account is included. But clicking an
account does not display its folder tree, which should have the account
name, and under that an Inbox checkbox to include in Send/Receive.

Is this normal? I thought each account had a folder tree allowing you to
check off the folders to be included in Send/Receive, but at this point,
I just can't remember. "Personal Folders/Inbox" is all that I see, and I
am unable to uncheck that box. I do have mail delivered to Personal
Folders, but I don't think that should make a difference. If it is not
normal, can someone suggest how to fix it? Thanks.

 

[Diane Poremsky [MVP]]

its probably something with outlook 2007 - mine uses my default folder name,
not the acct name.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I confirmed that this was not the source of my problem (I removed and
reset the account, and the sync problems disappeared). Still, the way the
folders are displayed in the "All Accounts" dialog is different from what
I remembered. I checked another computer, and there the Inbox is displayed
under an icon with the name of the account; on this computer, the Inbox is
displayed under an icon labeled "Personal Folders." Both computers use
Personal Folders as the delivery location for new email. Perhaps it's just
the difference between Outlook 2002 (on the other computer) and Outlook
2003 (on this computer).

the connector controls the folders you can download, not you.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I have two Windows Live accounts that I manage using Outlook Connector
in Outlook 2003. I have been having some problems syncing between
Outlook and Live, so I checked the Send/Receive settings to make sure
they were included in "All Accounts." What I found is that "Personal
Folders/Inbox" is the only folder showing up in the folder tree under
"folder options." The Windows Live accounts do appear in the left hand
pane under "Accounts," and each responds when I check or uncheck
"Include the selected account in this group." That is, the icon shows an
"X" or arrows, depending on whether the account is included. But
clicking an account does not display its folder tree, which should have
the account name, and under that an Inbox checkbox to include in
Send/Receive.

Is this normal? I thought each account had a folder tree allowing you to
check off the folders to be included in Send/Receive, but at this point,
I just can't remember. "Personal Folders/Inbox" is all that I see, and I
am unable to uncheck that box. I do have mail delivered to Personal
Folders, but I don't think that should make a difference. If it is not
normal, can someone suggest how to fix it? Thanks.