G
gk bren
Outlook XP, Exchange 2000
We have recently put our customers in a public Contact
folder. This will primarily be used to send e-mail
messages to groups of customers. We do not want our end-
users to be able to change information in the folder, so
we changed the priviledges to "Reviewer".
However, when users tried to use the Actions menu > New
Message to Contact, they got an error "You don't have
appropriate permission to perform this operation." By
trial and error, I found if we added the "Create"
permission, our on-line users could send messages.
Now, we're rolling this out to our users who use Outlook
Offline and some of them are getting the same error
message when trying to use the New Message to Contact
command. There does not seem to be a pattern--sometimes
it will work if they select one customer, but not if they
select multiple customers.
Can anyone explain what permissions are needed to use
the "New Message to Contact" command or why we are having
this problem?
Thanks,
Gretchen Bren
We have recently put our customers in a public Contact
folder. This will primarily be used to send e-mail
messages to groups of customers. We do not want our end-
users to be able to change information in the folder, so
we changed the priviledges to "Reviewer".
However, when users tried to use the Actions menu > New
Message to Contact, they got an error "You don't have
appropriate permission to perform this operation." By
trial and error, I found if we added the "Create"
permission, our on-line users could send messages.
Now, we're rolling this out to our users who use Outlook
Offline and some of them are getting the same error
message when trying to use the New Message to Contact
command. There does not seem to be a pattern--sometimes
it will work if they select one customer, but not if they
select multiple customers.
Can anyone explain what permissions are needed to use
the "New Message to Contact" command or why we are having
this problem?
Thanks,
Gretchen Bren