P
pclsposts
Hello all.
A customer purchased a new PC and installed Office Pro 2007 Trial on
it (downloaded it from Microsoft.com/office). It's NOT expired.
We sold the customer a copy of OEM Office Pro 2007. The key is a valid
key for Office Pro 2007 (according to Microsoft.com's backup media
website) but yet the trial does not accept the key and "Convert" .
What has Microsoft required behind the scenes?
Why isn't this working?
What do we need to sell the customer before this will work?
Thanks in advance for any assistance.
A customer purchased a new PC and installed Office Pro 2007 Trial on
it (downloaded it from Microsoft.com/office). It's NOT expired.
We sold the customer a copy of OEM Office Pro 2007. The key is a valid
key for Office Pro 2007 (according to Microsoft.com's backup media
website) but yet the trial does not accept the key and "Convert" .
What has Microsoft required behind the scenes?
Why isn't this working?
What do we need to sell the customer before this will work?
Thanks in advance for any assistance.