Activation accomplished, but warnings continue

[LawrenceHG]

My copy of Office has been successfully activated, but I'm still getting
warnings saying that the copy is not genuine. Here's the background:

I purchased a new laptop from a private party recently. It had Microsoft
Office on it. I thought it was a legitimate copy, but after awhile I got
popups saying that it wasn't genuine. Upon un-installing, I found out it was
the enterprise version of Office.

I was unhappy about this, and resigned myself to having to either live
without Office (using OpenOffice) or purchase a new retail version, which
ticked me off because I already purchased a retail version for my desktop.

Then I found out...quite accidentally..that the retail license for Microsoft
Office allows you to install it on a laptop if you purchase a retail version
for your desktop. So I could legitimately install the version of Microsoft
Office Professional I already had. Sweet!

So I installed Microsoft Office Professional on my laptop without a problem
and activated it successfully.

The problem is that I'm still getting warnings about not having a legitimate
copy of Microsoft Office *despite* the fact that every time I try to activate
it again, Office tells me it's already successfully activated.

Can anyone tell me how I prevent these warnings? I presume it's something
left over from the non-genuine install. I don't even know the phone number to
call, because they only show you the phone number when you haven't yet
activated.

Any help is appreciated.

 

[Bob I]

"New" laptop from private party? The general recommendation is to flush
and reload the operating system from the Factory Setup. Following that
advice will certainly fix the issue. At this point in time, since you
will likely have some personal files saved, make a back up copy of those
before you wipe and reload.