Hi Anne,
If you cannot activate over the internet use the
telephone activation method to speak to a MS technician.
If it's an OEM edition it's limited to the original machine.
If it's a retail edition it's limited to one desktop plus
one 'portable' computer of the same user.
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When I try to reinstall Microsoft Office XP Professional
I get a request for an activation code. How do I find
this number? >>
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I hope this helps you,
Bob Buckland ?
MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*