Hi Carrie,
I cannot really help, but here's some information for you to understand
Groove's functionning and hence, the possible solutions.
Hope this will be of any use to you
Best regards,
Jan Talens
1) Your Groove administrator might be able to provide you with a backup
of your Groove account (= for managed Groove users). This is the best
way for you to instantly recover your Groove environment, including the
list of workspaces and contacts. All you will need once the backup
installed, is to get the workspace data (Groove will get the data from
other connected workspace members). As your Groove administrator is
out of the country, you do have a problem here...
2) You might have manually uploaded your account to the public Groove
servers (multiple computer setup). If so, you could recover your
account using your email address and Groove password. (install Groove,
use existing account, email address + password).
3) A third option would be a backup file of your Groove account (less
than 60 days old). Unless you recently changed PCs, I suppose you
didn't create such a backup manually...
There is no other way to recover your current account.
4) Creating a new account is not really recommended if you can recover
your exiting account.
Creating a new account would mean that you start from scratch (as a new
user) ; you would need to exchange Groove vcards and be reinvited into
the various workspaces in order to get access to data.
Even if you would name the new user exactly as your current account, and
even when using the same email address, it still would be a different
user account, as the digital signature would be different.
Note that individual activation keys (for managed users) only work once.
Carrie a écrit :
