activation

[steve]

hi,

I got office student 2003. It says I can install it on 3
computers. I reacently had to flatten my HDD and reinstall
everything. When I reinstall Office and I activate it will
this count as the "second computer" even though it's the
same one? what will happen if I have to flatten my HDD
again? after the third time will I no longer be able to
use Office, or will I have to buy a new licence?

hope you can answer my questions...

steve

 

[Steve Colburn]

I should count as the same.

I had it insalled on 2 systems. Then a few weeks later did a complete clean
OS install on both, then reinstalled Office03. Not one hitch, on either
WinXP or Office03.

Steve

 

[Paul Ballou]

You can install according to the license and if you reinstall on the same
computer(s) you will probably need to use the phone method

--
Paul Ballou
MVP Design Gallery Live
http://office.microsoft.com/clipart/default.aspx

Control the things you can and Don't Worry about the things you can't
control.

 

[steve]

I emailed tech support and they said:

"...as you have mentioned that you formated your drive and
installed Office again, so that would be counted as
another installation. If you would have just reinstalled
your operating system without formating your drive and
installed Office, that would n't have been counted as
another installation..."

Hope it helps others.

Steve

 

[Mike Williams [MVP]]

I emailed tech support and they said:

Whose tech support?


--
Mike Williams - Office MVP http://www.mvps.org/faq/

Please respond in the same thread on this newsgroup - not by email!
Include details of your application and Windows versions, plus any
service pack updates. Answers may also be found by reading recent
posts, checking the FAQs or searching the relevant Google archive at.
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If something doesn't make sense, it could be worse e.g.
http://www.rathergood.com/moon_song/

 

[steve]

sorry,
I went through that customer support on the MS website
i.e. "Ask a Microsoft Support Professional for help"

steve

 

[Bob Buckland ?:-\)]

Hi Steve,

Did the email you received have an SR (support request)
ID number on it? If so, what is the number.

The information is sort of misleading. It is possible
that when you activated it on the same computer with another
hard drive that it may have been seen by the activation autocheck
online as a different computer, but it would not have 'counted'
as a computer as far as how many instances you can use Office
for (remembering it's 3 devices for the same user <g>) and activate
although you may need to use the telephone activation method
to speak to a MS technician when activating in some cases.

==========
sorry,
I went through that customer support on the MS website
i.e. "Ask a Microsoft Support Professional for help"

steve >>
--
Hope that helps,

Bob Buckland ? MS Office Products family MVP
*Courtesy is not expensive and can pay big dividends*

http://go.CompuServe.com/MSOfficeForum?loc=us

MS Office 2003 'Parts' Explained
http://microsoft.com/uk/office/system.asp

Chart of What's in Each MS Office 2003 Edition
http://microsoft.com/uk/office/editions.asp

Have a little fun with Office
http://microsoft.com/uk/officexp/xtra/

Get a Microsoft Certification of your Office App Skills:
http://microsoft.com/traincert/mcp/mous/requirements.asp

Search the MS Knowledge Base & FAQ:
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Choose the newsgroups focused on your MS Office applications:
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by Newsreader: (Outlook Express)
news://msnews.microsoft.com

 

[steve]

the SR is

SRZ031214001534

I'm confused now ?:S

Steve

-----Original Message-----
Hi Steve,

Did the email you received have an SR (support request)
ID number on it? If so, what is the number.

The information is sort of misleading. It is possible
that when you activated it on the same computer with another
hard drive that it may have been seen by the activation autocheck
online as a different computer, but it would not have 'counted'
as a computer as far as how many instances you can use Office
for (remembering it's 3 devices for the same user <g>) and activate
although you may need to use the telephone activation method
to speak to a MS technician when activating in some cases.

==========
<<"steve" <[email protected]> wrote

in message news:[email protected]...