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Abdul Aziz as Troubleshooting
Why to buy the products of Microsoft if there are always many problems ?
Update 1: This issue has been resolved in Activesync 4.2. In case even after
installing Activesync 4.2 the problem is not resolved, please follow the
below mentioned steps.
Update 2: The issue is still not resolved for many people in which case you
need to follow the beloe mentioned steps.
A lot of people who have bought Windows Mobile 5.0 devices like the Audiovox
PPC 6700 or the Palm Treo 700w face problems synchronizing Activesync 4.1
with Outlook XP/2003. The most common error being Activesync encountered a
problem on the desktop support code 85010014. This happens mainly due to
problems with Outlook.
To resolve this issue, you may need to follow the steps mentioned below in
the order listed:
1) Very Important: Backup your Outlook data
2) If Outlook has the most current information than your PDA, its best to
hard reset your device to ensure Outlook data doesn’t get duplicated
3) Uninstall Outlook by going to the Control Panel—>Add/Remove
Programs—>Microsoft Office—>Add/Remove Features—>Uncheck Outlook—->Update
4) Delete Partnership from Microsoft Activesync 4.1 by going to File—>Delete
Mobile Device
5) Delete Partnership from Microsoft Activesync on Mobile Device by going to
Start—>Programs—>Activesync—>Menu—>Options—>Highlight your Windows PC
partnership and choose delete
6) Reinstall Outlook by going to Control Panel—>Add/Remove
Programs—>Highlight Microsoft Office
—>Add/Remove Features—>Check Outlook—>Also check Advanced Customization of
options—>Click on the drop down next to Microsoft Office and choose Run All
from my computer—>Click Update
7) Open Outlook to make sure its working fine
8) Repair Microsoft Activesync 4.1 from Add/Remove Programs
9) Restart the computer [Activesync will prompt you to after the repair]
10) Try synching and you should be able to sync
11) In case you still get the same error, disconnect your device from the
goto your Control Panel—>Mail—>Show Profiles—>Add Profile and create a new
profile for your Outlook
12) Delete Activesync partnership from both the desktop and device
13) Setup a partnership with the new Outlook profile and try synching
You should be good to go. Let me know if you have any questions in comments.
Posted by Abdul Aziz as Troubleshooting
Update 1: This issue has been resolved in Activesync 4.2. In case even after
installing Activesync 4.2 the problem is not resolved, please follow the
below mentioned steps.
Update 2: The issue is still not resolved for many people in which case you
need to follow the beloe mentioned steps.
A lot of people who have bought Windows Mobile 5.0 devices like the Audiovox
PPC 6700 or the Palm Treo 700w face problems synchronizing Activesync 4.1
with Outlook XP/2003. The most common error being Activesync encountered a
problem on the desktop support code 85010014. This happens mainly due to
problems with Outlook.
To resolve this issue, you may need to follow the steps mentioned below in
the order listed:
1) Very Important: Backup your Outlook data
2) If Outlook has the most current information than your PDA, its best to
hard reset your device to ensure Outlook data doesn’t get duplicated
3) Uninstall Outlook by going to the Control Panel—>Add/Remove
Programs—>Microsoft Office—>Add/Remove Features—>Uncheck Outlook—->Update
4) Delete Partnership from Microsoft Activesync 4.1 by going to File—>Delete
Mobile Device
5) Delete Partnership from Microsoft Activesync on Mobile Device by going to
Start—>Programs—>Activesync—>Menu—>Options—>Highlight your Windows PC
partnership and choose delete
6) Reinstall Outlook by going to Control Panel—>Add/Remove
Programs—>Highlight Microsoft Office
—>Add/Remove Features—>Check Outlook—>Also check Advanced Customization of
options—>Click on the drop down next to Microsoft Office and choose Run All
from my computer—>Click Update
7) Open Outlook to make sure its working fine
8) Repair Microsoft Activesync 4.1 from Add/Remove Programs
9) Restart the computer [Activesync will prompt you to after the repair]
10) Try synching and you should be able to sync
11) In case you still get the same error, disconnect your device from the
goto your Control Panel—>Mail—>Show Profiles—>Add Profile and create a new
profile for your Outlook
12) Delete Activesync partnership from both the desktop and device
13) Setup a partnership with the new Outlook profile and try synching
You should be good to go. Let me know if you have any questions in comments.
Posted by Abdul Aziz as Troubleshooting