activeSync error/support code 85010014

[jafatherheart]

Hello friends,
I used to be able to sync my mobile phone to the computer but have upgraded
to the latest version of windows i have hit a difficult problem, as i have
tried to sync my orange E650 phone to my computer and it nearly does it but
then it flags an error code.
"ActiveSync encountered a problem on the desktop.
Support code: 85010014."
I have Windows Mobile 6 standard and i have uninstalled and again installed
ActiveSync 4.5 and in Microsoft office outlook 2003 i have tried detect and
repair which seems to work ok but when trying to sync it again comes up with
the same support code.
Can you help as i have limited understanding of what to do next.
Thank you.
chris

 

[Milly Staples [MVP - Outlook]]

Please repost to Microsoft.public.pocketpc.activesync for assistance.
Pocket PCs and Activesync are not Office related/

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jafatherheart asked:

| Hello friends,
| I used to be able to sync my mobile phone to the computer but have
| upgraded to the latest version of windows i have hit a difficult
| problem, as i have tried to sync my orange E650 phone to my computer
| and it nearly does it but then it flags an error code.
| "ActiveSync encountered a problem on the desktop.
| Support code: 85010014."
| I have Windows Mobile 6 standard and i have uninstalled and again
| installed ActiveSync 4.5 and in Microsoft office outlook 2003 i have
| tried detect and repair which seems to work ok but when trying to
| sync it again comes up with the same support code.
| Can you help as i have limited understanding of what to do next.
| Thank you.
| chris