ActiveSync (incl. iPhone) Sent Items Issue

[randdv8]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Does anyone know if the MacBU has plans to address what appears to be an old and ongoing issue with ActiveSync devices and sent items in Entourage (MS KB Article 926521)? Sent items from an iPhone or any ActiveSync device connected to an exchange server are appearing in Entourage as encrypted/encoded/unreadable. the same items appear fine in OWA and Outlook. Though it has been an issue for years, my feeling is we are going to see a number of confused users now that the iPhone supports ActiveSync.

 

[Barry Wainwright]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Does anyone know if the MacBU has plans to address what appears to be an old
and ongoing issue with ActiveSync devices and sent items in Entourage (MS KB
Article 926521)? Sent items from an iPhone or any ActiveSync device connected
to an exchange server are appearing in Entourage as
encrypted/encoded/unreadable. the same items appear fine in OWA and Outlook.
Though it has been an issue for years, my feeling is we are going to see a
number of confused users now that the iPhone supports ActiveSync.

Anyone who does know would be unable to say anything in here.

Historically, MS has not pre-announced what bug-fixes will be in the
next release.

If this issue is important to you, please send feedback to MS via the
'send Feedback' menuitem under the Entourage Help menu. The more people
that ask for it to be fixed the more chance there is of fixing it...

 

[randdv8]

Thanks Barry. Do you (or anyone) know of a workaround for this issue?

 

[Barry Wainwright]

Thanks Barry. Do you (or anyone) know of a workaround for this issue?

there doesn't appear to be any workround.

 

[William Smith]

Thanks Barry. Do you (or anyone) know of a workaround for this issue?

I'm in discussion about this with someone at MacBU. He's looking into
this further but believes the problem is actually with ActiveSync on
Exchange Server 2003. He thinks it may have been fixed with Exchange
Server 2007; he's fairly certain they didn't just ignore it.

Please don't quote me on any of this. I'm not quoting him. As soon as I
have details or concrete information then I'll be adding a post to the
Entourage Help Blog.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>

 

[OB]

Here is a quick fix to the blank “sent emails” seen on Entourage. In setting your mobile device (iphone forexample) set the device to automatically bcc yourself. when you send an email from the iphone you will receive a fully readable and sortable email in your inbox coming from you. Once in few days you can sort inbox emails by the “From” field, highlight all the emails you received from yourself ( to highlight few emails you click on the first and then hold the shift button and click on the last), then drag the bunch to the Sent Items. The nice thing is that when it moves it to the Sent box it sorts the emails by the names you sent it to first and not your name. Then you can also delete the blank emails in the Sent box to avoid the duplicates. Hope this helps.

 

[William Smith]

Here is a quick fix to the blank “sent emails” seen on Entourage. In
setting your mobile device (iphone forexample) set the device to
automatically bcc yourself. when you send an email from the iphone
you will receive a fully readable and sortable email in your inbox
coming from you. Once in few days you can sort inbox emails by the
“From” field, highlight all the emails you received from yourself (
to highlight few emails you click on the first and then hold the
shift button and click on the last), then drag the bunch to the Sent
Items. The nice thing is that when it moves it to the Sent box it
sorts the emails by the names you sent it to first and not your name.
Then you can also delete the blank emails in the Sent box to avoid
the duplicates. Hope this helps.

A very good tip!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>

 

[randdv8]

Very nice catch! Thanks for following up.

 

[Joe]

Very nice catch! Thanks for following up.

I had this problem and fixed it by:

1. Moving my hosted exchange account to a MSE 2007 server and
2. Upgrading from Entourage 2004 to 2008

Now works perfectly. Now if I can figure out how to merge my identities and
do a sync with the server without wiping my data (it has happened twice
already) I am golden.