ActiveSync problems with Outlook 2000

[David E]

My Windows PDA crashed and Garmin sent me a new unit. I have tried to sync
the info from Outlook 2000 into my new PDA without success.

I get the following message from MS Outlook:
"Syncronizatin cannot be started because you are not able to log on to the
network and access information. Restart your desktop computer and syncronize
again. If problem persist, contact your network administrator."

I called Garmin and they said the problem must be an issue with Outlook
2000. They suggested I call Microsoft and Microsoft suggests I try this
method for help before spending the $49 for their support.

 

[K. Orland]

Try changing your network password and logging in again.

 

[Milly Staples [MVP - Outlook]]

Have you tried a soft reset of your unit?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, David E asked:

| My Windows PDA crashed and Garmin sent me a new unit. I have tried
| to sync the info from Outlook 2000 into my new PDA without success.
|
| I get the following message from MS Outlook:
| "Syncronizatin cannot be started because you are not able to log on
| to the network and access information. Restart your desktop computer
| and syncronize again. If problem persist, contact your network
| administrator."
|
| I called Garmin and they said the problem must be an issue with
| Outlook 2000. They suggested I call Microsoft and Microsoft suggests
| I try this method for help before spending the $49 for their support.

 

[David E]

Did a hard reset without any improvement. Thank you for the suggestion

 

[David E]

not sure how to change my network password? Didn't know I had such a
password. Not sure which password you are thinking? Sorry I am not up to
speed on this. thanks for helping

 

[K. Orland]

In this case then it might help to have more details. Are you a home user or
business user of Outlook?

--
Kathleen Orland

http://www.howto-outlook.com/

Did a hard reset without any improvement. Thank you for the suggestion
--
David E

Have you tried a soft reset of your unit?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, David E asked:

| My Windows PDA crashed and Garmin sent me a new unit. I have tried
| to sync the info from Outlook 2000 into my new PDA without success.
|
| I get the following message from MS Outlook:
| "Syncronizatin cannot be started because you are not able to log on
| to the network and access information. Restart your desktop computer
| and syncronize again. If problem persist, contact your network
| administrator."
|
| I called Garmin and they said the problem must be an issue with
| Outlook 2000. They suggested I call Microsoft and Microsoft suggests
| I try this method for help before spending the $49 for their support.

 

[David E]

Home user. thanks for asking
--
David E

In this case then it might help to have more details. Are you a home user or
business user of Outlook?

--
Kathleen Orland

http://www.howto-outlook.com/

Did a hard reset without any improvement. Thank you for the suggestion
--
David E

Have you tried a soft reset of your unit?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, David E asked:

| My Windows PDA crashed and Garmin sent me a new unit. I have tried
| to sync the info from Outlook 2000 into my new PDA without success.
|
| I get the following message from MS Outlook:
| "Syncronizatin cannot be started because you are not able to log on
| to the network and access information. Restart your desktop computer
| and syncronize again. If problem persist, contact your network
| administrator."
|
| I called Garmin and they said the problem must be an issue with
| Outlook 2000. They suggested I call Microsoft and Microsoft suggests
| I try this method for help before spending the $49 for their support.

 

[K. Orland]

Go into Manage My Computer and reset the password for the profile you use to
log into the PC. Restart the PC. Then reset your handheld. See if that helps.
I have several Treo users where I work and this happens to them every so
often. Changing their network password (the password they use to log into the
computer with) and resetting the handheld and resynching works for them.
--
Kathleen Orland

http://www.howto-outlook.com/

Home user. thanks for asking
--
David E

In this case then it might help to have more details. Are you a home user or
business user of Outlook?

--
Kathleen Orland

http://www.howto-outlook.com/

Did a hard reset without any improvement. Thank you for the suggestion
--
David E


:

Have you tried a soft reset of your unit?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, David E asked:

| My Windows PDA crashed and Garmin sent me a new unit. I have tried
| to sync the info from Outlook 2000 into my new PDA without success.
|
| I get the following message from MS Outlook:
| "Syncronizatin cannot be started because you are not able to log on
| to the network and access information. Restart your desktop computer
| and syncronize again. If problem persist, contact your network
| administrator."
|
| I called Garmin and they said the problem must be an issue with
| Outlook 2000. They suggested I call Microsoft and Microsoft suggests
| I try this method for help before spending the $49 for their support.

 

[David E]

thank you, i will try it - but will need to find the password. let you know
soon.
--
David E

Go into Manage My Computer and reset the password for the profile you use to
log into the PC. Restart the PC. Then reset your handheld. See if that helps.
I have several Treo users where I work and this happens to them every so
often. Changing their network password (the password they use to log into the
computer with) and resetting the handheld and resynching works for them.
--
Kathleen Orland

http://www.howto-outlook.com/

Home user. thanks for asking
--
David E

In this case then it might help to have more details. Are you a home user or
business user of Outlook?

--
Kathleen Orland

http://www.howto-outlook.com/



:

Did a hard reset without any improvement. Thank you for the suggestion
--
David E


:

Have you tried a soft reset of your unit?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, David E asked:

| My Windows PDA crashed and Garmin sent me a new unit. I have tried
| to sync the info from Outlook 2000 into my new PDA without success.
|
| I get the following message from MS Outlook:
| "Syncronizatin cannot be started because you are not able to log on
| to the network and access information. Restart your desktop computer
| and syncronize again. If problem persist, contact your network
| administrator."
|
| I called Garmin and they said the problem must be an issue with
| Outlook 2000. They suggested I call Microsoft and Microsoft suggests
| I try this method for help before spending the $49 for their support.