ActiveX controls display only a red X

[adam432823]

We use a number of custom forms that worked perfectly in Outlook 2003. When
we migrate to Outlook 2007, however, the control is replaced by a large red X
where the control should be.

If the page is opened in Explorer the control loads fine. I beleive this to
be a permissions or security problem but I cannot find where or what to
change to allow this control to run. Someone told me it has to do with email
being rendered in Word instead of Explorer.

 

[Eric Legault [MVP - Outlook]]

Are you using Web Browser controls on your custom form to display a web page
that contains these ActiveX controls? If so, this isn't an Outlook issue -
it has to do with Internet Explorer security settings.

 

[adam432823]

It is supposed to open up and display in the message window. Its a player
for voicemail .wav files that come as attachments. The odd thing is that if
I hit forward or reply, the form loads with no problems. Its just when you
open the message from your inbox that it comes up with a red X.

I do know that in Office 2003 that you had to modify Administrator Approved
Controls for it to work in Group Policy

 

[Eric Legault [MVP - Outlook]]

ActiveX controls on a form that aren't installed usually don't get displayed
at all - never mind with a red X. The 'red x' indicator is exclusive to web
pages, AFAIK.

I'm a little stumped here. The only thing I can think of is some difference
between the design or code with your read and compose pages.

--
Eric Legault - Outlook MVP, MCDBA, MCTS (SharePoint programming, etc.)
Try Picture Attachments Wizard for Outlook:
http://www.collaborativeinnovations.ca
Blog: http://blogs.officezealot.com/legault/