Thank you, jw. I agree, it couldn't have been explained any clearer.
Show:
All Items means just that - ALL ITEMS! It doesn't mean only show
Contacts,
Email, Journal, Notes, or Upcoming Tasks/Appointments. It means ALL. In
my
old Outlook 2002, Show All would show everything; selecting the others
of the
categories just listed in the drop-down would show only those items, if,
perhaps you needed to filter your items.
My workaround at this point is to keep switching back and forth from the
drop-down from Show: Journal to Show: All (which then displays
everything
except journal entries). I'm going to report this to Microsoft, and see
what
they have to say.
By the way, Mr. MVP Russ Valentine, I demo software for a living, in
multi-million dollar sales cycles, and if any of our prospects or
clients
asked us a question and we answered the way you seem to answer everyone,
we'd
be out of a job. Your purpose here is to help people, not to try and
make
them feel stupid, and you superior.
:
How nice that you have been able to clarify the question in your own
mind.
Why you then failed to do so for the rest of us is inexplicable. I
guess it
is easier to criticize than to advance the ball on this issue. Don't
expect
us to be mind readers.
If you are confused as to the difference between Journaling and
Activities,
then state what your confusion is. If the Activities feature is not
working
as you think it should, state what is not happening that should be.
Before
you do, read the guidelines on how to post in Usenet groups:
http://support.microsoft.com/?id=555375
--
Russ Valentine
[MVP-Outlook]
Frankly, Rich, you do not sound confused at all. you are expressing
the
problem clearly, and i understand exactly what you are saying. An
Activity would be any sort of dialogue, meeting, journal entry, etc.,
which could be associated with a Contact; and it ought to show up in
"Show
All," as you expect. if it does not, then there "is" a problem
somewhere.
the fact that Mr. MVP Russ Valentine cannot understand your problem
and
chose to respond negatively is a reflection of "his" problem, not
yours.
i cannot imagine that microsoft would allow him to moderate much
longer,
given his bad-hair-day attitude.
i am interested in the resolution of your problem. talk to you
later.
john
Yes, I'm very confused - that's why I'm here.
I read the help files as suggested, & there's no reference to
"Activities"
or "Add Activity".
The closest I could come is this (a cut & paste from the Help file):
*************************************
View journal entries for a contact
Open the contact whose journal entries (journal entry: An item in
the
Journal folder that acts as a shortcut to an activity that has been
recorded.
You can distinguish a journal entry from other items by the clock
that
appears in the lower-left corner of the icon.) you want to view.
On the Contact tab, click Activities.
In the Show box, click Journal.
*******************************************
So, this sort of solved my problem, in that if I selected
"Activities/Show:
Journal", all of my Journal entries in Journal Folder appeared. But,
if I
select "Show: All Items", what shows up (in this instance) is a Task
in
Task
folder, a Phone Call in Journal folder, and an email from Sent Items
folder.
Wouldn't "Show: All Items" mean exactly that, show everything that
can be
found (i.e., it's an unfiltered list)? It's rather inconvenient to
go
back
and forth on the drop-down for different categories.
What did you mean below by Activates?
You
don't add activities. Activates the contents of a report
generated by
a
search of existing items in your profile that are related to the
Contact
in
question.
:
I guess you are the one who is confused. What does a Journal entry
have
to
do with Activities? They are not the same. For what you want to do,
Activities replaced Journal entries. Creating a Journal entry will
not
add
an activity. Read the Help files.
--
Russ Valentine
[MVP-Outlook]
On the Quick Access ToolBar" I've added the green button with a
hazy
arrow
in
it called "New Journal Entry for Contact", which I click when I
want
to
add
something regarding that contact (email sent, phone conversation,
etc.).
:
You are confusing us. Explain what you mean by "adding a new
activity."
You
don't add activities. Activates the contents of a report
generated by
a
search of existing items in your profile that are related to the
Contact
in
question.
--
Russ Valentine
[MVP-Outlook]
I just noticed now, that, even on a contact that activities did
display,
when
I added a new activity, it didn't appear. Backed out of the
contact,
reopened, and it still didn't appear.
:
Problem with viewing activities in Contacts. I can add an
activity
just
fine,
but when I click on 'Activities' for that contact, I get "No
results
found",
not even the item I just added; however, when I search the
Journal
folder,
separately from the specific contact, but using his name as
search
criteria,
everything related displays.
One thing I tried after reading the postings here: went to
the
Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other
subfolders
had
Journal checked); I attempted to check Journal, rec'd error
message
"You
Can
Only Select Folders From The Same Information Service". I
then
pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over
twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other
contacts in
that
subfolder do display the info, and some contacts in other
subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same
Information
Service" message?
